Benefits:

Opportunity for advancement

Training & development

Benefits/Perks

Competitive wages

Thorough training on proper cleaning and disinfecting

Career Growth Opportunities

Fun and Energetic Environment

Ongoing training

Job Summary

A.W. Cleaners is seeking a hard-working and reliable Dry-Cleaning Attendant/Customer Service Representative to join our team. You will be attending to our facilities with integrity and attention to detail. Your responsibilities will include cleaning, pressing, and folding laundry as needed. You will also be responsible for the safe operation of laundry equipment. Your goal is to create a clean and orderly environment for our guests by ensuring that all linens and towels are well cared for and maintained.

Responsibilities

Fold laundry, including towels and linens

Track maintenance and repairs made to laundering equipment

Ensure the cleanliness of the facility at all times

Respond to guest requests with professionalism and patience

Maintain adequate inventory of laundry supplies and consumables and restock when necessary

Operate dry cleaning machines and related equipment safely and efficiently

Inspect garments for stains, damage, and fabric type before cleaning

Treat stains with appropriate chemicals and pre-spotting techniques

Sort and tag clothing according to customer information and cleaning needs

Ensure proper garment finishing, including steaming, pressing, and folding

Maintain accurate records of garments received, processed, and returned

Follow all safety and handling procedures for chemicals and equipment

Perform minor repairs such as button replacement or seam fixing as needed

Provide friendly and professional customer service when handling drop-offs and pick-ups

Maintain cleanliness and organization of the dry-cleaning area

Greet customers warmly and assist them with drop-off and pick-up of garments.

Answer customer inquiries about services, pricing, and turnaround times.

Handle customer complaints or concerns professionally and escalate issues when necessary.

Process payments and maintain accurate records of transactions.

Keep track of incoming and outgoing orders using a POS system or logbook.

Ensure garments are tagged and labeled correctly to avoid mix-ups.

Maintain a clean and organized front desk area.

Upsell additional services (e.g., stain removal, alterations, etc.) when appropriate.

Follow up with customers for feedback or to notify them of completed orders.

Assist with basic administrative tasks as needed.

Qualifications

Proven experience as a laundry attendant, housekeeper, or cleaner preferred

Able to work with minimal supervision and maintain a high level of performance

Friendly, customer-oriented personality

Strong organizational skills and an eye for detail

Able to work quickly without compromising quality

Able to be on your feet all day with light lifting