Benefits:
Bonus based on performance
Employee discounts
Health insurance
Opportunity for advancement
Training & development
Wellness resources
Paid time off
Job Summary
Icebox Cryotherapy Studio is seeking an energetic, service-driven Dual Lead Wellness Coordinator to join our team. This full-time role functions as the Assistant Manager of two Icebox studios and is essential to delivering the elevated client experience Icebox is known for.
As a key leader, you will support overall studio operations, coach and guide the teams, assist with hiring, manage daily workflow, and help uphold brand standards. You will also play a major role in driving membership growth, revenue goals, and creating a positive, high-performance culture centered around wellness and exceptional service.
You will work closely with — and receive ongoing support from — your Regional Manager, who will assist in leadership development, studio operations, and performance accountability.
Key Responsibilities
Studio Leadership & Team Management
Help manage and train the studio teams, including training, scheduling support, daily task management, and performance accountability.
Assist with interviewing and hiring new team members to build a strong, service-focused studio staff.
Foster a high-energy, motivating studio culture through team engagement, contests, and incentives.
Lead by example through hands-on participation in all studio activities.
Maintain a clean, organized, and efficient studio environment.
Client Experience
Uphold and reinforce Icebox brand standards and culture across all client touchpoints.
Build strong relationships with clients to personalize their experience and enhance retention.
Educate clients on Icebox services and wellness benefits.
Deliver the highest level of hospitality and customer care.
Sales & Performance
Support and help execute an effective sales process, including lead generation, membership conversion, and revenue goal achievement.
Coach teammates on sales best practices and service recommendations.
Track KPIs and partner with the Regional Manager to continually improve studio performance.
Collaboration with Regional Manager
Work closely with the Regional Manager on operational execution, team development, and studio performance.
Participate in leadership check-ins, receive coaching, and help implement directives and studio-wide initiatives.
Qualifications
Manager or leadership experience strongly preferred.
1–2 years of sales experience required (wellness, fitness, spa, or membership-based sales a plus).
Demonstrated ability to lead a team and support operational excellence.
Strong work ethic, integrity, and polished professional demeanor.
Excellent verbal and written communication skills.
Ability to multitask, problem-solve, and support both client and staff needs.
Proficient in MS Office (Excel, Word) and comfortable with studio software systems.
Passion for wellness, fitness, recovery, or health-focused lifestyles.
Schedule
5–8 hour shifts
Studio open 7 days a week
Flexibility to work weekdays, evenings, and weekends
Benefits & Perks
Comprehensive training provided
Employee discounts on services and retail
Bonus opportunities
Commission pay
Flexible scheduling
Additional wellness perks
About Icebox
Icebox Cryotherapy Studios is a rapidly growing franchise brand redefining cold therapy. We specialize in athletic recovery, pain management, wellness, and skin health within a modern, spa-like environment. Our minimalistic service menu makes cutting-edge cold therapy simple, effective, and accessible.
At Icebox, our mission is clear: to create healthier, happier communities — one freeze at a time.