Dues Operator

Position Summary The Dues Operator is responsible for managing collections on past due member account balances across all balance types, including personal training packages, monthly EFT dues, and recurring à la carte charges. This role requires consistent, professional outreach and follow-up to resolve delinquent accounts while preserving a positive member experience.

Key Responsibilities

Proactively contact members with past due balances via phone and email

Manage a consistent follow-up cadence until balances are resolved or accounts are escalated per policy

Collect on all balance types: personal training, monthly EFT, and recurring à la carte dues

Document all member communications and payment arrangements accurately

De-escalate member concerns and resolve billing disputes professionally

Coordinate with club-level staff and management on chronic delinquency cases

Maintain accurate records of collection status and outcomes

Required Skills & Qualities

Strong verbal communication skills; comfortable and confident on the phone

Excellent customer service orientation, even in difficult conversations

Positive, professional attitude under repetitive or resistant interactions

Highly organized with strong follow-up discipline

Ability to multi-task across a high volume of accounts

Comfortable with account/billing software and email correspondence

Preferred Experience

Prior collections, billing, or customer service experience

Experience in fitness, membership-based, or subscription industries a plus

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.