Job Description

The Support Services Coordinator is directly responsible for engaging with AFTD Support Group Volunteers around recruitment, onboarding retention, and the development of group best practices. Additionally, they will be a key contributor to the organization’s continued program development by supporting the identification of needs and internal and external processes to improve the support AFTD offers to our constituents.

FUNCTIONAL RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

• RELATIONSHIP BUILDING: Develop and maintain effective supportive relationships with Support Group Volunteers and other program participants. Provide initial and ongoing communication and engagement through each Support Group Volunteer’s tenure and with recipients of AFTD’s ongoing support programming.
• IMPLEMENTATION OF SUPPORT GROUP VOLUNTEER INITIATIVE: Contribute to, and in partnership with the Support Services Manager, lead the expansion of resources to the groups via best practices, trainings, and volunteer retention measures. Lead at least one FTD-specific support group.
• DATA BASE ADMINISTRATION: Coordinate and maintain the volunteer recruitment and onboarding process of Support Group Volunteers, including the tracking of ongoing trainings and providing troubleshooting support of virtual platforms. Work with the Support Services Manager to maintain an up-to-date tracking system for reporting and outcome evaluation purposes and ongoing quality assurance measures within the department.

OTHER JOB FUNCTIONS

• Develop and maintain ownership over SOPs related to the role.
• Play an active part of the coordination team for AFTD events including the Annual Education Conference and Volunteer Appreciation Dinner as well as the Support Group Volunteer Summit.
• Conscientiously follow company policies and practices and takes care of organizational property.
• Travel for organizational meetings and events as needed (anticipated travel 1-2 times per year in the continental US).
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This position is an individual contributor and does not have supervisory responsibilities.

Qualifications

• Bachelor’s degree in social work or human serves required, Master’s preferred. Equivalent experience may also be considered.
• 1-2 years of professional experience in human services, volunteer coordination or at a non-profit
• Experience or education in group dynamics or group facilitation
• Strong verbal and written communication skills; comfort working with wide-ranging FTD community members by phone, online, and in person required
• Strong attention to detail required
• Proficient in Microsoft Office Suite/365 and Zoom required
• Experience supporting caregivers in any capacity a plus
• Proficient in Salesforce, SignRequest, Verified First, Survey Monkey, and/or Citrix/GoToWebinar, preferred
• Ability to be flexible and adaptable to work on a wide variety of projects; lending support where needed
• Ability to prioritize and manage time effectively in order to meet deadlines
• Proven ability to maintain confidentially
• Ability to approach work with a pleasant and professional demeanor

Additional Information

All AFTD staff members are primarily working remotely due to COVID-19 in compliance with CDC and AFTD guidelines. Following office reopenings, this position will be office-based.

All of your information will be kept confidential according to EEO (Equal Employment Opportunity) guidelines.

AFTD values its staff and all who work with us to advance our mission. We practice trust, cultivate creativity, and incorporate input from all, seeking to grow and learn in service to families at every stage on an FTD journey.

If you are interested in learning more about this excellent career opportunity, please submit your cover letter and résumé.  ONLY APPLICATIONS WITH A COVER LETTER WILL BE CONSIDERED.