Job Description

** WHAT YOU’LL DO:**

• Provide support and supervision of individuals with disabilities/age-related needs through video monitoring and sensor technologies. respond to alerts, making calls promptly (according to protocol), including to house staff, management and possibly local authorities, resolving issues or creating an action plan
• Communicate and provide customer service to the persons served to ensure their health and welfare are secure
• Provide troubleshooting support of sensors, systems, monitors and call lists
• Ongoing customer and account coordination
• Completion of assigned projects related to overall operations

Qualifications

WHAT WE LOOK FOR:

• High school diploma or equivalent
• At least 18 years of age
• 1 year working experience in call center, or project coordination/management, hospitality or help desk
• Experience in healthcare or working as a caregiver preferred
• Strong computer skills and experience in a variety of software tools
• Experience in multiple technology platforms, including internet connectivity and Customer Relationship Management systems such as Salesforce.com (CRM) preferred

SKILLS CRUCIAL TO SUCCESS IN THIS ROLE:

• Superior customer service- someone who truly goes above and beyond and loves working with people
• Excellent communication skills both written and verbal
• Ability to Multi-task and handle stress in times of crisis
• Personnel accountability and responsibility
• Ability to thrive in both a fast-paced environment as well as a slow paced environment. No day is the same; role offers much variety!
• Critical thinking and problem-solving skills
• This position equivocates to a Level one help desk in a standard technology environment

Additional Information

Dungarvin is an affirmative action and equal opportunity employer. At Dungarvin, we believe in hiring talent from a wide variety of backgrounds which makes our organization stronger.

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