SEEKING A SHIFT LEADER DEDICATED TO CUSTOMER SERVICE FOR DUNKIN' IN PITTSBURGH INTERNATIONAL AIRPORT! BENEFITS: PAID PARKING COMPANY PAYS $75 TOWARD MONTHLY BUS PASS COMPETITIVE SALARIES MEDICAL, DENTAL & VISION INSURANCE COMPANY PAID LIFE INSURANCE PAID VACATION PAID SICK TIME EMPLOYEE RECOGNITION PROGRAMS ADVANCEMENT AND GROWTH OPPORTUNITIES ON-GOING TRAINING & DEVELOPMENT WE ARE ALWAYS ON THE LOOKOUT FOR TOP QUALITY PEOPLE WHO WANT TO BE A PART OF OUR TEAM. WE RECOGNIZE THAT OUR EMPLOYEES ARE A DRIVING FORCE BEHIND OUR SUCCESS! OUR DEDICATED TEAM ENJOYS AN EXCITING AND FRIENDLY ENVIRONMENT! SHIFT LEADERS ARE RESPONSIBLE FOR COACHING CREW MEMBERS THROUGHOUT THEIR SHIFT TO EXECUTE DUNKIN' DONUTS OPERATIONAL STANDARDS AND DELIVER A GREAT GUEST EXPERIENCE. JOB RESPONSIBILITIES: TEAM ENVIRONMENT - Communicating responsibilities, providing feedback, and recognizing the achievements of crew members in a respectful manner. Deploy team members appropriately to meet guests' needs and service standards throughout shift. Support training of Crew Members as directed by Restaurant Manager or Assistant Manager. Communicate goals and hold team members accountable for performance during shift. OPERATIONS EXCELLENCE FOR GUEST SATISFACTION - Hold guests as highest priority and role model exceptional guest service. Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies. Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift. Complete all required training including ServSafe certification. PROFITABILITY- Ensure restaurant standards and marketing initiatives are properly executed during shift. Follow all systems and processes to control labor costs, food costs, and cash throughout shift. Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift. Report equipment issues, provide Crew Member performance feedback and discuss other restaurant opportunities with Restaurant Manager. Comply with all restaurant, Brand, and franchisee policies. KNOWLEDGE, SKILL, AND ABILITY: Must be able to fluently speak/read English Math and writing skills Restaurant, retail, or supervisory experience preferred At least 18 years of age (where applicable) High school diploma (or equivalent) GUEST FOCUS -- anticipate and understand guests' needs and exceed their expectations. PASSION FOR RESULTS -- set compelling targets and deliver on commitments. PROBLEM SOLVING AND DECISION MAKING -- make good decisions based on analysis, experience, and judgment. BUILDING EFFECTIVE TEAMS -- get the right people in the right places, enabling them to make decisions and celebrate success as a team HUDSON GROUP WILL CONSIDER ALL QUALIFIED APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY) SEXUAL ORIENTATION, AGE, DISABILITY, VETERAN STATUS OR OTHER CHARACTERISTICS PROTECTED BY LAW.