Job Description

ARE YOU?

Passionate about color and design, personable, creative, a team-player, inquisitive, go-getter, self-motivated, organized.... If these keywords describe you, the Professional Color Advisor position may be exactly what you are looking for!

Dunn-Edwards Paints prides itself on manufacturing and distributing high-quality products, providing first-class service from proud, knowledgeable employees, and a commitment to our environment. We are well known as the professional's first choice for their coatings needs.

GENERAL PURPOSE OF JOB: Under the direct supervision of the Store Management team, the Professional Color Advisor, known in the industry as a Color Consultant, is our go-to expert for assisting with designing color schemes and palettes for homeowners. In addition, our Professional Color Advisors are responsible for providing superior customer service.

This is an in-store role with the opportunity to participate in community events and tradeshows.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Displays outstanding phone and email etiquette always

· Must be professional and have a positive attitude at all times

· Making a connection with customers and giving educated advice based on information gained from conversations with the customer

· Attends training classes and monthly store meetings to discuss matters of improving Color Advisor department operations

· Learn and utilize Dunn-Edwards sales aids such as: Specification Guide, Dunn-Edwards Perfect Palette Color System, computer renderings using Adobe Photoshop Software, Product Information Sheets, and Safety Data Sheets

· Must have the ability to understand different lighting sources and how they relate to change in color

· Develop product knowledge by utilizing corporate training tools, pamphlets and attending training classes to communicate effectively to the customer

· Must be in-view and readily available to assist customers on the sales floor

· Must be capable and willing of performing specifically assigned job duties at, or below current classification including: processing orders over telephone and in-person, operating cash register and carrying out paint to customer vehicle

· Consistently participates in maintaining store appearance

· Must be able to offer feedback to management regarding Color Advisor issues, customer service issues, and offer suggestions on training needs for store employees

· Responsible for keeping appointment schedules and logs pertaining to in-store consultations and must inform their direct manager or supervisor of all scheduled appointments and rendering responsibilities to ensure proper coverage

· Ability to work independently and as a team player

· Ability to multi-task in a retail setting and meet deadlines when necessary

· Ability to legally drive own vehicle to assigned business units and various meetings and events

SUPERVISORY RESPONSIBILITIES: This job does not have supervisory responsibilities.

Part of the job is training store sales associates to assist in color design, recommendations, and techniques.

EDUCATION AND/OR EXPERIENCE:

· High school diploma or general education degree (GED) required

· Interior Design degree or currently enrolled in a degree program is required

LANGUAGE/COMMUNICATION REQUIREMENTS:

· Ability to read, write, and communicate in English is required

· Must have excellent verbal and written communication skills

· Must have ability to read and interpret professional publications

· Must have ability to produce reports and business correspondence

· Must have ability to effectively present information and respond to questions from individuals and groups

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver’s license is required.

ADDITIONAL INFORMATION: This job description should not be construed to imply that the above functions are the entire standard of the position. As an employee, the individual shall follow and complete any other instructions related to duties which may be required by a superior.

This job description is subject to change, at which time the employee’s job responsibilities may change accordingly.

DUNN-EDWARDS IS AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V.