Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints on various ecommerce platofrms
• Sales Order and RMA processing in our own company systems
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

About Durofix Inc DUROFIXTM is a new brand for the 21st century, and is currently being promoted in Europe, America, Australia, and Asia. We manufacture durable power tools for a wide variety of applications, in the workplace and at home. We believe that by concentrating on innovation and quality we can deliver a friendly and satisfying experience in power tool usage. We believe in designing creative, compact and comfortable power tools for users' optimum operation. We strive to develop the era of Durofix '3C' tool together with our customers.