Duvel Moortgat is internationally recognized as a leader in the high-end beer segment. The Duvel Moortgat family includes Duvel USA, Boulevard Brewing Company, and Brewery Ommegang. Our beers and cocktails are built by our people, who are bound together by a devotion to our products and customers. We offer a competitive salary, employee bonus, medical/dental, 401k, and other wonderful employee perks and benefits!
SUMMARY
The Logistics Analyst is an integral role in the Supply Chain organization, with dual responsibility to act as the primary customer service representative for our family of breweries interfacing with multiple wholesalers, and as a logistics analyst working internally with multiple sales divisions. The Logistics Analyst will oversee supply chain processes and product delivery by tracking and reviewing invoices, shipment status, and delivery route activity. Excellent communication skills, ability to multi-task, inventory management and prior customer service experience is required.
DUTIES & RESPONSIBILITIES
Review and manage order fulfillment of monthly beer orders from wholesaler customers
Monitor internal inventory volumes and availability on a regular basis. This can include finished goods and raw materials
Proactively identify and address situations where shipments may be delayed or affected by inventory levels
Monitor distributor inventory levels and availability on a regular basis and as required to make shipment adjustments and decisions
Work with OTR/intermodal freight carrier(s) to arrange transportation of goods from brewery warehouse(s) to wholesaler warehouse(s)
Obtain spot quotes from freight carriers for FTL/LTL shipments through internal logistics channels
Work with distributors and third-party service provider to ensure timely and efficient dunnage returns
Calculate and ensure that appropriate freight charges are billed to the customer
Provide proactive and regular updates to customers regarding the status of their orders
Identify team process improvement opportunities (proactive and reactive)
Work closely with Warehouse team to facilitate operational efficiency
Work closely with Sales team to facilitate sales execution and ensure customer service is satisfactory
Work closely with Production teams for all breweries to ensure production planning meets needs
Work closely with Inventory Fulfillment Specialist to reconcile raw material inventory counts, and follow up with suppliers on status of raw materials
Follow Standard Operating Procedures and exemplify customer service best practices
Additional project work and other duties, as assigned
KNOWLEDGE, EXPERIENCE AND ABILITIES REQUIRED
Bachelor’s degree or equivalent experience preferred
3 or more years of experience working in a logistics management or a supply chain management role
3 or more years of experience in inventory forecasting and management
3 or more years of customer service experience
3 or more years of experience in warehouse shipping/receiving, and general freight
Strong ability to multi-task, and superior attention to detail
Keen on working in a fast-paced environment and ability to manage time successfully
Emphasis on strong teamwork
Excellent communication skills, both verbal and written
Self-motivated and able to work independently with limited direction
Proficiency in Microsoft Excel and Outlook
This position is eligible for the referral bonus for current employees.