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Dispatcher / HVAC Services Representative

Dynamic Air Services

Dispatcher / HVAC Services Representative

Irvine, CA
Full Time
Paid
  • Responsibilities

    Job Description

    DYNAMIC AIR SERVICES INC. is searching to fill a full-time office position of a DISPATCHER / HVAC SERVICES REPRESENTATIVE to our clients in LAKE FOREST, CA. Working a schedule of MONDAY - FRIDAY, 7:00 AM - 6:00 PM, this dispatch position pays a HIGHLY-COMPETITIVE WAGE, depending on skills and experience. We also offer our dispatchers EXCELLENT BENEFITS including HEALTH CARE, A 401(K) PLAN WITH COMPANY MATCH, 6 PAID HOLIDAYS, 3 SICK DAYS, AND 7 PERSONAL DAYS. We have PLENTY OF WORK and DON'T SLOW DOWN IN THE WINTER!

    Does an exciting position in customer service sound like the career choice for you? Do you prefer to work in a fast-paced office atmosphere where the excitement is contagious and continuous? Do your customer relations skills create loyal and happy clients? If you are driven by opportunities to organize, happy clients, and feelings of accomplishment, this is the Dispatcher / HVAC Services Representative position for you! APPLY TODAY!

    ABOUT DYNAMIC AIR SERVICES, INC.

    Serving all of Southern California since 1998, we are a family-run HVAC company with a reputation as one of the best companies in Orange County. We have been an Angie's List Super Service Award winner multiple times, putting us in the top 5% of our industry for customer service. Our Mission is to deliver the highest level of customer experience while leaving a positive impact on all who encounter us. We were founded on the belief that HVAC companies could do it better. Technology can not only better diagnose and repair HVAC equipment, but even make it run more efficiently than ever before.

    We thoroughly screen and train all of our HVAC technicians, ensuring that they share and exemplify our values of quality, integrity, second-mile service, and safety. WE ACKNOWLEDGE AND VALUE THE TIME AND HARD WORK PUT IN BY OUR TEAM. To compensate for their efforts, we offer TOP PAY and EXCELLENT FULL-TIME BENEFITS.

    A DAY IN THE LIFE OF A DISPATCHER / HVAC SERVICES REPRESENTATIVE

    While dispatching our exceptional services, your demeanor is friendly and confident. You easily converse with clients on the phone and dispatch calls to technicians. Your primary goal is to ensure ultimate scheduling efficiency. Working hard to ensure that customer expectations are not only met but exceeded, you maximize technicians' time and mileage.

    The majority of your workday is spent in the office either on the phone or computer where you thrive in a fast-paced office environment. You inform clients of arrival times or any potential delays via phone communication. You happily adjust for any rescheduling needs as conflicts arise. You eagerly organize the days and weeks ahead to maintain consistency and balance for all involved. Company success is due in part to your skills and abilities. You love what you do!

    QUALIFICATIONS

    • Relevant and applicable call center or customer service representative experience
    • Basic computer skills
    • Geographical understanding of Southern California
    • Strong phone skills
    • Excellent customer service skills

    Bilingual skills would be a plus. Are you professional, dependable, and detail-oriented? Can you prioritize your day for maximum efficiency? Do you have superb customer service skills? Is both your verbal and written communication amazing? If we just described you, APPLY TODAY!

    ARE YOU READY TO JOIN OUR TEAM?

    If you feel you'd be perfect for this Dispatcher / HVAC Services Representative position, please fill out our initial 3-MINUTE, MOBILE-FRIENDLY APPLICATION and get ready to begin dispatching services today!

    Location: 92630