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Dispatcher

Dynamic Appliance Repair

Dispatcher

Carefree, AZ
Part Time
Paid
  • Responsibilities

    Are you a team player looking for a company that rewards efficiency, responsibility, and professionalism? If so, read on about this once in a lifetime career-building opportunity!Dynamic Appliance Repair is seeking an experienced, well mannered, career- driven Dispatcher to add to our awesome team! The new addition will help us manage our rapid growth. The ideal candidate will have a successful history of providing a stellar customer experience to both customers and field technicians.

    At Dynamic, we live by our code of values of Respect, Integrity, and Customer Focused while having fun in the process! In this role, you will be required to coordinate the schedule in the most effective manner, supervise the routes and status of appliance repair technicians, update job statuses accordingly, check technicians in on job sites, respond to all inquiries related to ETAs, document notes in job records, schedule part installs, follow up on pending calls, answering incoming calls, send review requests, complete follow up surveys on non-sold jobs, and assist any other duties asked by management. At Dynamic, we live by our code of values of Respect, Integrity, and Customer Satisfaction while having fun in the process! As a Dispatcher, you are a key member of the team and the fist point of contact for our technicians.

    Specific Responsibilities:

    Coordinate the schedule in the most effective manner

    Supervise the routes and status of field technicians

    Update job statuses accordingly

    Check technicians in on job sites

    Respond to all inquiries related to ETAs

    Document notes in job records

    Update pending jobs

    Answer incoming calls

    Job Requirements:• Minimum two years’ experience in the service industry

    • Strong written and verbal communication skills

    • Detail-oriented with strong routing skills

    • Knowledge of the Metro Phoenix Valley

    • Team player who can work independently

    • Ability to adapt and respond to different types of characters and personalities

    Location: We are in the heart of Carefree, Arizona

    Job Type: Part time 25-30 hours per week Benefits: Medical benefits offered to full time employees after probationary period

    Dress for success. Business attire Monday-Thursday. Casual dress on Fridays

    Here at Dynamic Appliance Repair, we work together as a team to achieve a common goal. We have enthusiasm to encourage employee growth through paid education, training, and vast resources. If you know of our reputation in the industry, you would be proud to work for our company. We have an excellent track record and a strong example of leadership in the industry.

    How Are We Different?

    Employees in all departments KNOW what needs to be done and are empowered to do so

    Barriers to accomplishing tasks are minimized or removed

    Employees are personally committed to identifying “what’s next”

    Meetings are productive and engaging

    Everyone carries their own weight

    All employees, regardless of role, know how to find solutions and self-lead

    All employees are recognized for their great performance

    We encourage you to visit our website and check out our social media accounts to get a sense of our culture. Verify that your core values match the objectives of our company, and that you will enjoy working here!

    <p style="font-size: 8pt;"><em>This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.</em></p>