Manifest Solutions is currently seeking a Dynatrace Engineer for a position in Columbus, OH.
- Perform daily health checks of Dynatrace SaaS tenant, ActiveGates, extensions, and integrations
- Administer Dynatrace user access, identity groups, management-zone assignments, service identities, and API-token ownership
- Manage Dynatrace product configuration including RBAC, tagging, dashboard governance, creating workflows, environment configuration
- Monitor Dynatrace consumption, identify unexpected telemetry growth, support cost attribution, and recommend optimizations that preserve required monitoring coverage.
- Deploy and support OneAgent, Smartscape, Synthetics, and Real User Monitoring (RUM)
- Build dashboards and KPIs aligned to business outcomes
- Maintain monitoring standards, event management, knowledge articles, and operational runbooks.
- Perform analytics and reporting on the Dynatrace platform
- Support platform upgrades and future adoption
- Manage vendor escalations with Dynatrace support
- Collaborate with internal teams to customize Dynatrace solutions to meet specific application and infrastructure needs
- Support onboarding of new applications into Dynatrace
- Validate Monitoring requirements and acceptance criteria
- Assist application teams with instrumentation and monitoring design.
- Verify ServiceNow routing and alert configuration prior to operational acceptance.
- Review and improve alert quality by addressing duplicate, noisy, unactionable, incorrectly scoped, or incorrectly routed Dynatrace Problems and notifications
- Drive application performance monitoring (APM)
- Perform anomaly detection and root cause analysis assisting technology teams
- Correlate performance data across application and infrastructure layers
- Support approved integrations between Dynatrace and infrastructure, cloud, network, and ITSM monitoring
- Help integrate Dynatrace with network and infrastructure monitoring tools
- Collaborate with teams using network performance and flow tools
- Correlate telemetry across application, network, and infrastructure layers
- Administer and support approved Dynatrace monitoring for Azure-hosted applications, infrastructure, and platform services
- Use scripting or automation to improve repeatability, configuration quality, reporting, and support efficiency
- Collaborate with cloud and network teams on connectivity, access, and platform prerequisites
- Diagnose Dynatrace product, collection, configuration, integration, and access issues.
- Investigate OneAgent, ActiveGate, extension, synthetic-monitoring, and telemetry-collection failures.
- Validate telemetry availability and freshness during incidents.
- Use metrics, logs, traces, topology, events, and synthetic results to support technical investigations.
- Partner with application, infrastructure, network, cloud, and ServiceNow teams to route issues to the team capable of restoration.
- Document investigations, corrective actions, known gaps, and vendor escalations in the applicable ITSM records.
- Participate in problem management and continuous-improvement activities for recurring failures, alert noise, routing issues, and monitoring blind spots.
Qualifications
- 2-5 years Dynatrace and observability experience
- Incident response and troubleshooting experience
- Experience supporting enterprise monitoring platforms
- Understanding of observability concepts
- Monitoring/Application Performance Monitoring experience
- Cloud (Azure) and automation experience
- Experience with network monitoring tools
- Strong communication skills
- ITSM experience (ServiceNow preferred)
- Bachelor's degree in computer science, Information Technology, Engineering, a related field, or equivalent work experience
- Relevant certifications a plus (Dynatrace, Azure, ITIL)
Preferred
- Dynatrace Associate Certification
- Experience in enterprise environments
- Knowledge of infrastructure technologies
- Familiarity with multi-tool observability ecosystems
- Strong automation/DevOps mindset
- Ability to translate technical insights into business impact