E-Commerce Marketing Assistant

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INSTOCK GARAGE DOORS SUPPLY INC

E-Commerce Marketing Assistant

Chatsworth, CA
Full Time
Paid
  • Responsibilities

    E-Commerce & Marketing Assistant Garage Door Wholesaler and Manufacturer. In-House only (NO REMOTE) Operational Hours: 7am-3:30pm

    Benefits/Perks:

    Competitive Pay

    Friendly, Small Office Environment

    Direct Mentorship from Ownership

    Career Growth Opportunities

    About Us: We are a family-owned garage door wholesaler specializing in hardware and custom solutions. Our team is small but driven, and we value initiative, reliability, and a strong work ethic. As our business grows, we’re looking for a capable and motivated E-Commerce & Marketing Assistant to help manage and expand our online operations.

    You’ll be working directly with the owner, wearing multiple hats—from handling online listings to managing customer calls, supporting marketing, and coordinating shipping.

    Key Responsibilities:

    Customer Support: Answer incoming calls and respond to emails regarding orders, products, and availability

    E-Commerce Management: Maintain and update product listings on platforms like Shopify, Amazon, or WooCommerce

    Order Fulfillment: Process and track online orders, assist with coordinating shipments and pickups

    Shipping & Logistics: Communicate with delivery partners, schedule freight pickups, and resolve delivery issues

    Marketing Support:

    Create and schedule social media posts

    Assist with digital advertising and promotions

    Design flyers, banners, or simple graphics using Canva or Photoshop

    Lead Follow-Up: Track and follow up with inbound sales leads via phone or email

    CRM & Data Entry: Keep customer information, order history, and contact lists up to date

    Qualifications:

    Strong communication and customer service skills (phone and email)

    Comfortable with computers, email, and web-based platforms

    Proficiency in Microsoft Office (especially Excel & Outlook)

    Familiarity with shipping platforms (UPS/FedEx) and basic logistics a plus

    Experience with online listings or willingness to learn (Shopify, Amazon, Ebay etc.)

    Detail-oriented and highly organized

    Fast learner, able to multitask and work efficiently

    Positive attitude and team-oriented mindset