Benefits:

Competitive salary

Employee discounts

Opportunity for advancement

Paid time off

Role Overview:

We are seeking a dynamic, creative, and detail-driven E-Commerce and Digital Creative Manager to lead our online operations while shaping the visual and content experience across our digital channels. This role blends e-commerce management, digital merchandising, and creative execution to ensure our website and marketing assets reflect the elevated, curated boutique experience we are known for.

This individual will oversee site performance, fulfillment workflows, and merchandising strategy, while also contributing to content creation, design, and brand storytelling across email, web, and social platforms.

Key Responsibilities:

E-Commerce Operations & Team Leadership

Manage and develop a small team supporting order processing, fulfillment, and customer communication

Oversee order workflows to ensure accuracy, efficiency, and brand-aligned customer experience

Act as the primary escalation point for operational or customer issues

Optimize workflows to support seasonal launches, promotions, and peak volume periods

Website Management (Shopify)

Oversee product setup across apparel, home décor, and gift categories

Maintain site accuracy, including product details, pricing, navigation, and inventory

Conduct daily QA checks to ensure a seamless user experience

Troubleshoot site issues and coordinate with developers as needed

Digital Merchandising & Performance

Merchandise homepage, collections, and landing pages to reflect seasonal storytelling and campaigns

Monitor KPIs, conversion rates, and customer behavior to drive optimization

Ensure product pages include compelling descriptions, fit guidance, and styling inspiration

Partner cross-functionally to align website, email, and social storytelling

Creative & Content Development

Design and collaborate on emails, web banners, advertisements, and social media content

Assist in maintaining and evolving website design and user experience

Create original, on-brand visual content that aligns with the boutique aesthetic

Perform photo editing and retouching for product and lifestyle imagery

Bring forward new ideas for content, campaigns, and creative direction

Marketing & Team Support

Assist with day-to-day marketing operations and campaign execution

Support content organization and asset management across platforms

Collaborate with internal teams to ensure consistency across all customer touchpoints

Qualifications:

Bachelor’s degree in Marketing, Business, Graphic Design, eCommerce, or related field preferred

2+ years of experience in eCommerce, digital merchandising, or creative marketing

Proficiency in Shopify, Canva, Adobe Photoshop, and Adobe Illustrator

Strong eye for design and brand storytelling

Experience managing or mentoring a small team preferred

Analytical mindset with an understanding of online sales and conversion metrics

Highly organized and adaptable in a fast-paced retail environment