Benefits:
401(k)
Bonus based on performance
Dental insurance
Health insurance
Vision insurance
Our company is looking for an experienced and motivated account specialist to join our dynamic team. Working with our customers is at the heart of an account specialists’ role. Whether it is to make payment arrangements, listen and communicate, or answer their questions, an account specialist should have the confidence, motivation, and ability to successfully communicate well and work through obstacles to get mutual results.
Primary Responsibilities · Monitor past due accounts · Investigate customer accounts for all notes and information before contacting · Contact customers with past due account(s) and attempt to collect the past due payment(s) or negotiate a mutually agreed upon payment plan to bring the payment(s) current · Take action to encourage timely payments · Answering phone calls and taking incoming payments as well as helping customers with any concerns · Speaking to customers regarding their account when they walk into our office · Keep up-to-date and accurate records on each customer’s account involving contact efforts and all conversations exchanged with the customer · Direct all customer complaints to the appropriate department supervisor or manager · Contacting all the new customers and welcoming them to our company and verifying the contract terms, phone number, address, vehicle description, insurance, etc. · Issue account status letters in a timely manner
Requirements and Qualifications · Ability to work independently and in a group setting · Great listening skills and ability to use and prefect constructive criticism · Excellent communication skills (verbally and written) · Problem-solving skills · Critical thinking skills · Patience and ability to manage stress · Collection background is not required · Basic knowledge of working a computer and typing
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Vision insurance
Schedule:
Monday to Friday
Weekends as needed
Supplemental pay types:
Commission pay
Work Location: In person