Job Description

Undercover Tourist, an EBG Company, is looking for a smart, motivated, collaborative (and FUN!) coworker to join our team. If you excel at managing a lot of moving details, please keep reading!

We are seeking a highly detail-oriented, organized, and process-driven Associate Product Manager to manage product details for our growing online travel business. The ideal candidate has strong communication skills, both written and oral, and delights in working with a team to build new processes or enhance existing ones. Previous experience with content management systems and proven data entry skills are a plus, but not necessarily required for this role. The right candidate should be willing and able to jump into multiple projects/priorities at once and thrive in an informal, entrepreneurial environment. If you have critical thinking skills, a friendly personality, and proven success in other roles or academic work, we want to talk to you!

This position will report up through Product, and will interact with Engineering, Customer Service and Marketing teams, working collaboratively to ensure efficient onboarding, admin set-up, maintenance and expansion of products (like theme park tickets, hotels, sporting events, concerts, Broadway, and cruise inventory) sold on www.undercovertourist.com.

This position is based in our Austin, TX headquarters, affectionately referred to as the “Frog Pond”. This is a hybrid position, with an in-office requirement.

Functions

60% Operational & Product Management

• Accurately enter new product details into our proprietary content management system (Django Admin). Ensure all product information is current, complete and accurate.
• Input pricing/rates for new products and manage pricing updates to existing products; monitor rate parity/competitiveness.
• Follow (and enhance!) our existing launch plans for new ticket products, communicating deliverables and dates to team to keep us on schedule.
• Participate in pre-launch and post-launch review of how product(s) are launched on our website
• Coordinate with Marketing/Content teams, incorporating product descriptions, images, videos and any other product information into our content management system
• Communicate new product launches and product updates to internal teams – including Customer Service FAQ’s and Marketing Key Selling Points.
• Monitor our website and internal reports for product/system issues or enhancements, reporting them quickly when/where they are needed

20% Sales & Marketing Support

• Work closely with Marketing team to ensure product information and positioning meets brand standards.
• Generate sales “tip sheets” and product updates for Customer Service team to better service incoming customer inquiries.

20% Product Champion

• Coordinate feedback across all teams on a regular basis regarding existing product performance, challenges, as well as new product development.
  • Facilitate feedback on existing and future products
  • Keep track of weekly open issues and action item status
  • Track new product launch schedules and milestones
  • Work with stakeholders to overcome launch issues which may arise whether internal or vendor-related

#LI-Hybrid

Qualifications

• Bachelor’s degree and proven academic excellence or success in a detail-oriented role
• Demonstrated critical thinking skills
• Operationally-minded, able to problem solve and think tactically
• Highly-organized and detail oriented
• Ability to juggle multiple tasks and priorities
• Comfortable in an entrepreneurial work environment, willingness to pitch in as needed
• Proactive approach to finding new and innovative solutions to daily challenges
• Enjoys and is effective working cross-functionally with fellow team members
• Strong written and oral communication skills
• A genuinely positive and upbeat demeanor
• Experience with content management systems and proven data entry skills
• Retail ecommerce experience preferred
• Passion for and experience in the travel services industry a plus
• Familiarity with Microsoft Office Suite

Additional Information

Entertainment Benefits Group offers outstanding employee benefits including:

• Medical, Dental & Vision
• 401k Match
• Short Term Disability, Long Term Disability (Company Paid)
• Basic Life and AD&D (Company Paid)
• Additional Voluntary Benefits (additional life, legal, critical care, and more)
• Flexible Work Arrangements
• 3 Weeks of PTO + 5 Personal Days
• Paid Holiday Break from Christmas to New Year
• Paid Holidays
• Fitness Centers (location dependent)
• Annual Day of Giving
• Company Bonus Program
• Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!