We are seeking a bilingual (Spanish/English) individual for a part-time role helping people with online forms.  In this job you will work in our office near Lake Merritt to help people complete an online application process so they can receive rental assistance.  This is part of the government's COVID-19 Emergency Rental Assistance Program (ERAP).

Compensation is $23.00/hour.   This position will be 20 hours per week, primarily during business hours – Monday through Friday, 9:00 AM - 5:00 PM. There will be occasional Saturday hours.

Note: All employees must be fully vaccinated against COVID-19. This job is located in our Oakland office; remote work is not available.

Key Responsibilities:

• Guide applicants through the on-line ERAP application process. Assist applicants in-person, over the phone, and via Zoom. Answer questions and explain the information and documents required to complete the ERAP application.
• Communicate with and collect information from renters, rental housing providers, and county program administrators.
• Initiate outbound follow-up calls or emails to complete the application (missing data, backup documentation).
• Identify and reach out to community organizations that can help promote the ERAP program.
• Explain and promote the mission of EBRHA. Ensure contacts outside of EBRHA have a positive experience.
• Provide general office support as needed, such as phones, filing, data entry, etc.

Qualifications:

• Must be adept with computers and technology such as website navigation, online forms, Google tools, and Microsoft Office.
• Friendly, extremely patient, and flexible communication skills.
• Strong attention to detail; able to take initiative and follow through.
• Customer service experience preferred.
• Must be bilingual in Spanish.
• Must be at least 18 years old and have high school diploma or equivalent.
• Minimum 6 months office and/or customer/client support experience required

About EBRHA

East Bay Rental Housing Association (EBRHA) is a non-profit trade association that serves the housing community in Alameda and Contra Costa Counties. With almost 1600 members who own and manage over 36,000 rental housing units and provide homes for more than 100,000 residents, EBRHA has been an essential resource to rental property owners/operators and their residents for over 8 decades.

We are seeking a dynamic and purpose-driven individual to join our agile and growing organization. Bring your passion, ideas, and skill to help us advance the community of East Bay housing providers. The ideal candidate is a self-starter, enjoys collaboration, embraces technology, loves a fast-paced environment, and is motivated to learn and make big changes with a “community forward” attitude.