Job Description
CASE MANAGER & CLIENT SUPPORT SPECIALIST, EPIC SERVICES
ECFMG|FAIMER of Philadelphia, PA, is looking to hire a full-time Case Manager & Client Support Specialist within our EPIC Client Services department, supporting organizations around the world and their applicants as they navigate primary source verification of medical credentials to move their careers forward. Are you a highly motivated, organized, and results-oriented? Do you want to work for a "best place to work" in the essential medical education arena? If so, please read on!
This Case Manager & Client Support Specialist earns competitive pay based on experience. We offer medical, RX, dental, and vision plans from top providers with low copays and large networks, as well as coverage for spouses, domestic partners, and children. We cover 100% of the premiums for employee dental, vision, core life, core disability, and core long-term care coverage. But that's only the beginning; we also offer a 403(B) retirement plan with employer contributions of 12% after one year, paid holidays, paid vacations, paid sick time, voluntary time off options, flexible scheduling, telecommuting, confidential employee counseling services, a wellness program, a tuition assistance program, career growth opportunities, free parking or paid public transportation assistance and a wonderful people-centered culture that encourages work-life balance. If this sounds like the right opportunity in human resources for you, apply today!
ABOUT ECFMG|FAIMER
A private nonprofit organization established in 1956, the Educational Council for Foreign Medical Graduates (ECFMG) is a world leader in promoting quality health care. We provide services to international physicians who want to enter the U.S. health care system and physicians working worldwide. Since our inception, we have certified more than 320,000 international medical graduates. To name just a few, we serve physicians, members of the medical education and regulatory communities, health care consumers, and researchers studying medical education and health workforce planning.
Our experience in certifying International Medical Graduates (IMGs) has allowed us to develop programs that share our expertise with others involved in the assessment of physicians. The Electronic Portfolio of International Credentials (EPIC) service offers primary-source verification of medical credentials to physician and organizations around the world. Working with over 20 countries and growing, EPIC Services support organizations as they determine whether physicians are qualified to provide safe and effective patient care.
Our Foundation for Advancement of International Medical Education and Research (FAIMER) division was incorporated as a nonprofit in 2000 and concentrated on creating educational opportunities for health professions educators, discovering patterns, disseminating knowledge, and developing data resources. In recognition of the value of our employees, we strive to offer excellent benefits and an environment that emphasizes professional development and personal wellness. We were named a Top Workplaces in 2019 by Philly.com!
A DAY IN THE LIFE OF A CASE MANAGER & CLIENT SUPPORT SPECIALIST
As a Case Manager & Client Support Specialist within our EPIC Services Department, you will serve as a liaison between ECFMG and assigned Clients utilizing ECFMG's primary source verification services (EPIC Services). The primary responsibilities of this role include case management of applicant credentials and support of routine client requests and queries.
This position will serve as the frontline contact for assigned clients for day-to-day service needs. The role is expected to liaise with teams throughout the Operations Department and escalate issues as appropriate to leaders across the Department. The role serves as an internal resource and knowledge expert on their clients' credentialing process.
The position will identify, manage and escalate cases of applicants with special circumstances, such as client deadlines, difficult-to-verify credentials, unusual credentials, and compliance issues (i.e. OFAC, Privacy). This includes outreach to applicants to resolve applicant issues; outreach to verifying institutions on behalf of physicians/ECFMG to resolve verifications issues; and outreach to EPIC clients on applicant cases. The role will proactively identify quality improvement suggestions to improve the verification process and support Clients and their physician applicants.
QUALIFICATIONS FOR A CASE MANAGER & CLIENT SUPPORT SPECIALIST
At least, four years professional experience in a customer/client service capacity. Experience with the processing of credentials and knowledge of ECFMG primary source verification processes strongly preferred. Proven, high-level analytical and communication skills required. Exemplary customer service skills required. Proficiency in a foreign language preferred. Bachelor's Degree or equivalent work experience required.
Do you have a strong level of customer focus? Do you have a high level of written and verbal communication? Are you effective at real-time, problem solving and issue resolution? Can you develop positive, cooperative relationships with clients and applicants? Do you enjoy developing and sharing process improvements? If so, you might just be perfect for this Case Manager & Client Support Specialist role!
WORK SCHEDULE
This full-time position typically works 7-hour workdays, Monday - Friday, with a flexible virtual work arrangement.
READY TO JOIN OUR TEAM?
If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
JOB POSTED BY APPLICANTPRO