Position Overview

A growing organization is seeking an experienced EDI & Business Systems Specialist to support, maintain, and enhance critical electronic data interchange (EDI), ERP, warehouse, and business application systems. This individual will play a key role in ensuring seamless transaction processing, system integration, operational efficiency, and end-user support across multiple business platforms.

This is a full-time, onsite position with a collaborative and team-oriented organization.

Key Responsibilities

EDI Operations & Support

• Monitor and support daily EDI transaction activity.
• Troubleshoot transaction failures, delays, and data discrepancies across multiple business systems.
• Conduct root cause analysis and coordinate issue resolution with internal and external stakeholders.
• Reprocess transactions and support corrective actions when needed.

Systems Integration & Order Flow Management

• Support integrations between ERP, warehouse, logistics, and customer systems.
• Investigate and resolve data inconsistencies between platforms.
• Ensure accurate processing of orders, shipments, inventory movements, and invoicing activities.

Trading Partner & Integration Support

• Assist with onboarding new customers, vendors, and trading partners.
• Support testing, validation, and implementation of electronic transactions and system integrations.
• Participate in user acceptance testing and production deployments.

Process Improvement & Automation

• Identify opportunities to improve efficiency and reduce manual processes.
• Enhance monitoring, reporting, and error-management capabilities.
• Recommend scalable solutions that improve system reliability and business performance.

Vendor & Technology Partner Coordination

• Partner with external technology providers and support vendors.
• Track open issues, escalations, and project deliverables.
• Help ensure timely resolution of infrastructure and application-related concerns.

End-User & Application Support

• Provide Level I/II support for business-critical applications.
• Support Microsoft 365 applications, user access, permissions, and collaboration tools.
• Assist with onboarding and offboarding activities, including account provisioning and equipment setup.
• Develop and maintain user documentation, SOPs, and troubleshooting resources.

Qualifications

Required

• Bachelor's degree in Information Technology, Computer Science, Business Systems, or a related field.
• Experience supporting EDI environments and electronic transaction processing.
• Strong troubleshooting and problem-solving skills.
• Experience working with ERP or enterprise business systems.
• Ability to analyze system issues and coordinate resolutions across multiple teams.

Preferred

• Experience with EDI platforms, integration tools, or middleware solutions.
• Exposure to warehouse, distribution, logistics, or supply chain operations.
• Familiarity with retail, manufacturing, or consumer products environments.
• Experience supporting file transfer, API, or system-to-system integrations.
• Knowledge of electronic trading partner onboarding and compliance requirements.