Job Description

HOURS: Monday - Friday, 8:00 am - 4:30 pm (40 hours per week) REPORTS TO: Employee Services Supervior SUMMARY: The Support Specialist will handle and support various aspects servicing our customers and employees. RESPONSIBILITIES:

• Responsible for answering incoming calls regarding various topics in assisting our employees/customers.
• Answers employee/customer inquiries via online help tool or email.
• In charge of managing changes and modifications to employees files.
• Communicate information to districts and employees on various company initiatives.
• Assist in different recruitment efforts for field services.
• Other job-related duties as assigned.

QUALIFICATIONS:

• High School Diploma required; Associates preferred
• Previous reception or phone customer service experience
• Experience in dealing with customers’ needs
• Knowledge of word processing programs and typing
• Demonstrated ability to effectively communicate both verbally and in writing
• Ability to be able to problem solve and trouble shoot with clients/employees

Company Description

EDUStaff, LLC is a company that provides 3rd party educational staff (such as substitute teachers and paraprofessionals, adjunct professors, athletic coaches and a host of other support positions) for public K-12 and community colleges nationwide. The corporate office is located in Grand Rapids, Michigan.