Benefits:
An environment where diversity is celebrated
Aesthetically inspiring work environment
Bonus based on performance
Employee discounts
Schedule / Expected Work Hours:
Ability to work flexible hours, including evenings, weekends, holidays
10 AM - 8 PM Sunday - Friday 10 AM - 9 PM Saturday Shifts are 10 AM - 3 PM and 3 PM - 8 or 9 PM
Job Summary
Our Sales & Guest Experience individual is called: The Experience Guide. The EG is responsible for creating exceptional, memorable guest experiences while confidently guiding guests toward the services, memberships, and booking decisions that best support their wellness journey.
This is not a traditional front desk role.
This is a guest experience + sales role, where your ability to connect with people, make thoughtful recommendations, and confidently guide conversations will directly impact both the guest experience and the success of the boutique.
Our goal is simple:
Create “raving fans” — guests who feel cared for, return regularly, and trust your recommendations.
What You’ll Do
Warmly greet and connect with every guest from the moment they arrive
Create a personalized experience by actively listening and understanding guest needs
Confidently recommend services, enhancements, and memberships in a natural, helpful way
Ask every guest to book their next session before they leave
Educate guests on The NOW Massage offerings, memberships, and products
Handle booking, check-in/check-out, and payment processing accurately
Maintain a calm, welcoming, and elevated boutique environment
Support daily operations including opening/closing procedures
Resolve guest concerns with empathy and professionalism
What Success Looks Like
In this role, you will:
Build genuine relationships with guests
Help guests make massage part of their regular routine
Consistently guide guests toward:
Membership enrollment
Rebooking their next visit
Enhancing their experience
Who You Are
Warm, friendly, and naturally engaging
Confident in making recommendations and asking for the next step
Comfortable talking about services, pricing, and memberships
A strong communicator who listens first and responds thoughtfully
Positive, team-oriented, and reliable
Able to stay organized and composed in a fast-paced environment
Preferred Experience
Customer service, hospitality, or sales experience
Experience working in a spa, fitness, retail, or service-based environment is a plus
About The NOW Massage
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. Our goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa.
Our boutiques are known for their elevated aesthetic, calming environment, and commitment to delivering an exceptional guest experience.
We are looking for team members who are not only great with people, but also comfortable guiding guests to make decisions that improve their overall experience.
If you enjoy connecting with people, making recommendations, and being part of a team that values both experience and results — we’d love to meet you.
Company Values
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.
This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.