Our Housing Supportive Services program is dedicated to helping individuals facing chronic homelessness, homelessness, or those at risk of experiencing long-term homelessness. We provide tailored, client-centered support for individuals dealing with complex social and mental health challenges. The program is designed to foster housing stability through a strengths-based, person-centered model, respecting each individual’s lived experience, especially their history of homelessness. Service plans are collaboratively developed with tenants, focusing on their strengths, needs, and goals. By embracing a collaborative and empowering approach, we aim to promote independence, stability, and well-being for each individual.
The Electronic Health Record (EHR)/ Biller is responsible for maintaining accurate client health records and ensuring timely, compliant billing practices. This role supports the organization by managing data entry, billing submissions, reconciliation of payments, and quality assurance of program documentation. The EHR/ Biller works closely with program staff, leadership, and external vendors to ensure compliance with regulatory requirements, maximize reimbursements, and safeguard client confidentiality.
The following are core responsibilities of the Compliance Manager, though this list is not exhaustive:
Provide guidance and support staff on accurate and timely use of Electronic Health Record system.
Assist with conducting trainings on EHR procedures, documentation standards, and billing compliance.
Stay current on changes in billing regulations, payer requirements, and EHR functionality, and sharing updates with staff as needed.
Collaborate with program staff and leadership to ensure billing and documentation are aligned with agency standards and payer requirements.
Support staff in troubleshooting EHR issues and escalate technical concerns to IT or system vendors as appropriate.
Promote a culture of accountability, accuracy, and efficiency in data entry and billing processes.
Ensure accuracy of all client data and billing information with the EHR system.
Review and audit files regularly to verify compliance with funding sources, HIPPA, and agency policies.
Monitor billing submissions, track reimbursements, and reconcile accounts to identify discrepancies.
Generate reports from the EHR to support program evaluation, quality improvement, and compliance monitoring.
Protect sensitive client information and maintain strict confidentiality at all times.
Recommend and implement process improvements to increase efficiency and reduce errors in documentation and billing.
Perform other related duties as assigned.
Education: Bachelor’s degree in Social Work, Psychology, Business Administration, Healthcare Administration, or a related field. Or certification in medical billing or coding.
Licensing/Certification: Valid California driver’s license and current auto insurance.
Experience: Significant experience in medical billing, EHR management, or related healthcare administration. Knowledge of Medi-Cal billing and reimbursement processes.
Technical Skills: Proficiency in Microsoft Office Suite and EHR software.
Communication Skills: Excellent written and verbal communication skills, with the ability to present complex information clearly to diverse audiences. Strong interpersonal skills and the ability to interact with employees at all levels of the organization.
The physical demands of this position are representative of what must be met by an employee to successfully perform the essential functions:
Regular Activities: Talking, hearing, using hands or fingers to handle objects, tools, or controls.
Occasional Activities: Standing, walking, sitting, reaching, climbing, stooping, kneeling, crouching, or crawling.
Lifting: Occasional lifting of up to 25 pounds.
Vision Requirements: Ability to see close vision, distance vision, color vision, peripheral vision, and adjust focus.
Noise Level: Moderate noise level in the work environment.
Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.