Job Description

SUMMARY: 

Using a variety of elicitation techniques, work with key stakeholders to understand and document current ("as-is") and future state ("to-be") end-to-end processes and identify requirements.  Perform gap analysis between current and future state processes in order to document requirements necessary to move to future state. Identify improvement opportunities to optimize future state design.  

JOB RESPONSIBILITIES: Evolve requirements from highest level needs and features to detailed requirements, collaborating  with technical resources to ensure the technical solution meets the needs of the business. Manage all aspects of requirements engineering, including elicitation, analysis, specification, verification, and management throughout the project lifecycle. Lead User Acceptance Testing (UAT), including developing the test strategy, create test scenarios and scripts, organize and coordinate testers and testing activities, and report out results. Communicate, facilitate and collaborate in a wide variety of settings and projects that are  complex, up to and including enterprise-wide assignments. Define procedures or identify innovative solutions for how to complete analytical tasks. Influence  decision making and actively engage with project leaders, sponsors, and key stakeholders to ensure optimum business value delivery. Act as a mentor and role model for other team members. Assist Learning and Development with producing job aids, training material and instruction manuals for end-users. Assist senior team members with project management duties.

SKILLS REQUIRED: Experience in re-engineering processes to improve effectiveness and efficiency. Excellent communication, time/project management, creative problem solving, organizational, and  analytical skills. Experience in process improvement and project management preferred. Experience in insurance operations preferred, Employee Benefits Division experience a plus. Proficiency in Visio and requirements management software preferred.

Qualifications

EDUCATION, EXPERIENCE, & PROFESSIONAL CERTIFICATIONS: Typically require demonstrated expertise in Business Analysis that has been gained via a  combination of formal education, certification processes, and/or practical experience per the following:

REQUIRED: 

A minimum of 5 years of progressive experience in providing business analysis in employee benefits, financial services, technology delivery, or other related fields.  

DESIRED: 

Bachelor’s degree in Business or a related field. Achievement of or progress toward:  Fellow, Life Management Institute (FLMI), Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) preferred; Project Management Professional  (PMP), certification in Process or Performance Management, or certification in Quality Assurance/Testing desirable.  

Preferred: Master’s degree in business or a related field. Completed certification(s). Highly encouraged: Membership in local business analysis association.  

Additional Information

All your information will be kept confidential according to EEO guidelines.