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Customer Service Representative

EM Services LLC

Customer Service Representative

Grand Rapids, MI
Full Time
Paid
  • Responsibilities

    Job Description

     

    EM SERVICES, LLC (ELECTRONIC MANAGEMENT SERVICES) is a leader in integrated procurement. Our consolidated purchasing power lowers your costs and improves your internal business process. Furthermore, we are a single point of contact for managing your indirect materials and point-of-use commodities.

    Our guiding principles are to always be CUSTOMER CENTRIC. We are a team dedicated to outstanding customer service where our customers’ needs are at the center of our decision making process.  We strive to ensure that your focus is our focus.

    ESSENTIAL DUTIES & RESPONSIBILITIES:

     

    ·        Create and process customer orders, supplier purchase orders and invoices, including receiving, quoting, confirming, expediting and order follow up.

    ·        Receive and place phone calls to customers and suppliers.

    ·        Troubleshoot and answer questions in response to customers and suppliers.

    ·        Increase knowledge of the product commodities offered by EM Services.

    ·        Understand and follow all policies and procedure.

    ·        Drive customer relations and communicate to EM Services staff any issues or concerns.

    ·        Work independently and within a team environment.

    ·        All other duties assigned.

    Company Description

    INTEGRATED PROCUREMENT SOLUTIONS EM Services, LLC (Electronic Management Services) is a leader in integrated procurement. Our consolidated purchasing power lowers your costs and improves your internal business process. Furthermore, we are a single point of contact for managing your indirect materials and point-of-use commodities. WHAT WE DO EM Services does more than centralize procurement. EM Services provides integrated procurement solutions for MRO supplies, services and equipment. Since 1993, we have worked with our network of trusted distributors to provide companies large and small with quality products, competitive pricing, responsive service and onsite training and support.