Job Description

JOB LOCATION: Cedar Park, Texas

SALARY: $13.00 - $15.00 per hour

JOB DESCRIPTION: Match hotel reservations with customers' needs while providing exceptional service.

EMPLOYMENT: Looking for both full time and part time positions.

ESSENTIAL FUNCTIONS:

● Answer high-volume inbound calls from customers

● Must be able to decipher and easily understand the needs of the customer

● Must maintain a positive relationship and upbeat manner with every customer

● Return customer phone calls and answer customer emails in accordance of company return communication policy

● Outbound calling to clientele and to team representatives

● Communicate with clientele, hotel staff, other employees

● Must be comfortable working in a fast-paced environment

● Accurately document all conversations with customers in internal customer database

● Maintain confidentiality with highly sensitive data

● Administrative tasks such as data entry, online rate checks, and spreadsheet operation

● Other tasks as needed

JOB REQUIREMENTS:

Required Qualifications:

● High School Graduation or GED

● Superior interpersonal communication skills

● Professional interactions and a positive attitude

● Outstanding written and oral language skills

● Excellent work-related skills to include punctuality and attendance

● Willingness to be an effective team player

● Proficient in MS Office, including Outlook, Word, and Excel

● Experience interpreting data, performing data entry, working with spreadsheets and databases

● Must be experienced with electronic communications (i.e. answering phones, e-mails, and IM chat messaging)

● Must be willing to undergo a background check during hiring process

Preferred Qualifications:

● Bilingual

WORK ENVIRONMENT:

● Fast-paced hotel booking agency

● Must be comfortable with repetitive use of keyboard and answering high-volume incoming calls

HOURS PER WEEK:

● Variable, Monday-Friday

● Position Duration: October 18, 2021 – May 2022, with possibility for extension

● Additional hours may be required during peak periods

APPLICATION INSTRUCTIONS:

● E-mail a letter of interest and resume to Ashley Teniente at em2housing@em2housing.com.

● Please, no phone calls.