Job Description

E-COMMERCE SALES ASSISTANT JOB DESCRIPTION

WE ARE AN E-COMMERCE SOLUTION PROVIDERS BASED IN CALIFORNIA. WE HAVE HOUSE BRANDED PRODUCTS DISTRIBUTED TO VARIOUS ECOMMERCE RETAILER MARKETS INCLUDING AMAZON, WALMART, EBAY; WE ALSO PROVIDE E-COMMERCE CONSULTANT AND E-COMMERCE LOGISTIC SERVICES TO THE COMPANIES WHO NEED HELP IN ESTABLISH THEIR E-COMMERCE BUSINESS.

WE ARE SEEKING A DETAIL-ORIENTED, FAST LEARNER, ORGANIZED INDIVIDUAL TO JOIN OUR TEAM! THE E-COMMERCE SPECIALIST WILL BE SUPPORT THE SALES MANAGER WITH ADMINISTRATIVE RESPONSIBILITIES INCLUDE PROCESS ORDERS, FILING, PROGRESS REPORTS, DATA ENTRY, ORGANIZING DATA, MONITOR AND UPDATE PRODUCT LISTING, INVENTORY AND OTHER DUTIES AS ASSIGNED.

RESPONSIBILITIES:

• Assist Sales Manager with daily works
• Export and import Data
• Data Entry, Product Listing Update
• Download and compile reports
• Organize and customize report templates
• Answer incoming phone calls
• Process Online Orders
• Perform other e-Commerce related duties as assigned
• Handle customer inquiries and complaints
• Provide basic information about the products and services
• Provide basic troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Requirements:

• Ability to prioritize and multitask
• Positive and professional demeanor
• Must be detail-oriented and highly organized
• Attention to detail and great at multi-tasking
• Capable of working in a fast-paced environment
• Willing to work overtime
• Ability to follow orders and procedures accurately
• Able to work efficiently and meet the deadline
• Able to respond to emails, phone calls, and other forms of correspondence.
• Computer skills with proficiency in Microsoft Office & Google Office Suite
• Solid written and verbal communication and interpersonal skills
• Basic understanding of sales principles and customer service practices
• Great team player with ability and passion to develop relationships with others.
• Able to manage work flow process daily
• Assist with any task required by the direct supervisor.

Qualification & Experience:

• E-Commerce work environment:
• E-commerce platforms: 2 years (Amazon, eBay, Walmart, Wayfair, etc.)
• Intermediate in Excel and Word
• Photoshop skills for managing, resizing of images. (Preferred)

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

COVID-19 considerations to keep our employees as safe as possible, we have provided masks, gloves, disinfected wipes and hand sanitizer.

Company Description

Since our inception, EMEG Inc. has been focused on building a team of professionals (business management, marketing, developers, logistic, customer services, etc.) to provide customers e-Commerce business solution with different needs. We believe company's core value is quality employees and great team work and regardless the position or title.