Job Description

We are looking for a high performance Wireless Store Manager who can lead by example, personally demonstrating sales success and lead your team of Wireless Professionals, coaching them to deliver outstanding customer service and achieving top store performance. The Wireless Store Manager must excel at decision-making and leadership abilities coupled with excellent communication skills. Those who thrive in this position are intuitive, knowledgeable and customer-focused sales pros who can inspire their teams to new heights.

Responsiblities

Fully accountable for store implementation of the wireless programs and sales initiatives

Fully accountable for execution of sales, service and customer experience initiatives in store

Supervise store personnel

Demonstrate the right customer behaviors defined by Delivering and Extraordinary Experience

Consistently demonstrate excellent leadership and coaching skills

Create a work environment where motivated people can excel

Own Customer Coordination, Welcome and Wait Time Process

Support Team and assist with customer transactions

Coach and counsel personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance

Perform role plays with personnel on a regular basis to demonstrate "what right looks like"

Facilitate weekly personnel training/educational sessions

Resolve or escalate appropriately any billing or service issue