Job Description

THE COMPANY:

Launched in 2010, LA based women’s apparel label, Bella Dahl, is known for creating ultra-soft women’s essentials that pull influences from the laid-back, Southern California lifestyle. We take pride in the quality of our product, with each and every item being hand-dyed, treated and quality controlled. Bella Dahl created it’s own exclusive fabrication and wash process called TenceraTM.

Bella Dahl’s commitment to creating premium designs in versatile cuts, prints and washes has caught the eye of celebrities and bloggers alike. Bella Dahl is currently sold at retailers worldwide including Saks Fifth Avenue, Bloomingdales, Revolve.com, etc., with plans for continued expansion.

SUMMARY:

The Customer Service Representative will have a broad set of responsibilities and will be a key member of the Customer Service team. The individual will help to ensure our customers receive their orders promptly and upsell products in an effort to avoid a cancellation of orders.

DUTIES & RESPONSIBILITIES:

• Be the main point of contact of assigned customers
• Process orders for assigned customers (including entering orders, allocating orders/pick tickets)
• Follow up regularly with customers for shipping approvals, extensions, cancellations
• Respond promptly to customer queries and complaints to find solutions and defuse tension
• Pass on issues to account managers when needed
• Present new or additional products and services to existing customers
• International Accounts (generate commercial invoices and NAFTAs where needed)
• Communicate and work alongside with warehouse and production team with styles coming in
• Send reports on sales activity, accounts status and possible issues
• Review and request RTVs

THE IDEAL CANDIDATE:

• Experience in the Apparel Industry
• Customer service experience with the Boutique Accounts preferred
• EDI Experience
• Experience with AIMS 360, JOOR is a plus
• Basic experience with Microsoft Outlook and Office
• Proficient in Order Entry
• Experience with Microsoft Excel and Outlook
• Great written skills, verbal skills, ability to follow up and multi-task.
• Experience working in a fast paced environment.

BENEFITS:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Holidays (6 days)
• Vacation Time
• Sick Time
• Paid Parking
• Company Morale Events

All candidates must provide a detailed resume outlining their experience to be considered.