__

Technical Support Representative: $500 Hiring Bonus

Are you looking for a fun and rewarding position? If you answered yes, then EMS is the place for you!

The Position:

As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.

Why work at EMS?

EMS Inc. offers a team work environment, not a “typical” call center atmosphere. We have a variety of programs that hat are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!

You will need:

· Above average customer service skills

· Strong written and verbal communication skills when interacting with customers and coworkers

· Friendly and energetic attitude

· Computer knowledge and internet skills

· Ability to navigate between multiple computer screens/tabs

· Quick learner who enjoys using trouble-shooting and problem solving skills

· Ability to work both as an individual and as a team member

Requirements :

· High School Diploma or equivalent

· Must be familiar with phone Apps, Internet, Email, and Microsoft Office

· Previous call center experience preferred, but not required

· Preferred Associates Degree in technical and/or related field

· Experience with the Internet, networking, WAN, LAN, technology, personal computers, mobile devices, and Microsoft Office

· Previous technical help desk or call center experience a plus

· Variety of shifts available. Availability for 1 weekend day preferred

EMS Offers :

· Career advancement opportunities

· Team work environment

· $500 hiring bonus

· Paid on-the-job training

· Full time schedules

· Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire

· Casual dress attire

· Individual work spaces

· Complimentary breakfast on Fridays

· Free parking

· North-West Omaha location