Benefits:

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

We are seeking a reliable, detail-oriented EMT who is comfortable splitting time between patient care and essential office operations. This is a hybrid role ideal for an experienced EMT who enjoys both hands-on Ambulance transport and behind-the-scenes work that keeps our service running smoothly. You will serve as a key member of our small, tight-knit team handling dispatching, billing, scheduling, and general administrative support. The ideal candidate will possess strong communication skills, attention to detail, and a proactive approach to handling various administrative tasks related to medical transportation.

Key Responsibilities

Dispatching and Communications

Manage incoming calls using multi-line phone systems, providing professional and courteous phone triage for emergency and non-emergency requests

Utilize GPS and GIS (Geographic Information Systems) tools to assist with dispatching and navigation, ensuring timely response times

Maintain accurate data entry and transcription of patient information, incident reports, and other documentation using typing and medical terminology expertise

Coordinate ambulance and crew deployment using dispatch software

Maintain real-time communication with field crews, hospitals, nursing homes, dialysis facilities, and other healthcare related agencies

Patient Care (as needed)

Provide emergency medical care at the EMT level during peak times, special events, or staffing shortages

Complete accurate PCRs (Patient Care Reports)

Administrative Support

Maintain crew schedules, certifications, and compliance records

Manage inventory of medical supplies and equipment

Answer phones, assist walk-in patients, and handle general office tasks

Support quality assurance and data entry projects

Skills Required

Current EMT-Basic (or higher) certification in New Jersey

BLS CPR certification

Minimum of 1 year of EMT field experience with a solid understanding of medical procedures and terminology

Familiarity with GIS technology, GPS navigation systems, and multi-line phone systems for efficient dispatching

Strong communication skills, including phone etiquette, active listening, and clear articulation of information

Excellent analysis skills for assessing situations quickly and making informed decisions under pressure

Proficiency in data entry, transcription, and maintaining accurate records in a fast-paced environment

Ability to manage conflict effectively while demonstrating professionalism and empathy in all interactions

Email resume for consideration, or apply directly at

https://desacare.com/employment