General Responsibilities:

It is the responsibility of all EOAC employees to support EOAC’s mission and goals, to respect the confidentiality of all who come to us for information or assistance, and to personally maintain the dignity and integrity of one who is placed in a position of public trust. We all bear the responsibility of improving the organization, communicating openly and empowering each other to excel at our work.

Summary of Position

This position, through personal client service, data management and reporting assists low-income residents of the assigned county (ies) address circumstances putting them in jeopardy of loss of shelter, utilities and/or other means of living. The Case Manager provides services in an inclusive, respectful and professional manner. The Case Manager is required to attend staff meetings, in-service trainings, and to report on a regular schedule to the Director of Community Services.

Because this position manages confidential information for clients, the Case Manager must demonstrate the highest degree of professionalism. This position is full-time (40 hours per week).

This job description should not be construed to imply that the requirements listed are the exclusive standards of the position. The Supervisor/Director reserves the right to assign or delegate other tasks as necessary.

Minimum Qualifications:

The position requires a high school diploma or equivalent; completion of college level course work in social work or related field a plus

Three (3) years of experience as a Case Worker or Case Manager, or experience in a social service setting delivering direct services to clients

Must have a vehicle, proof of insurance, and a valid Texas driver’s license

Knowledge and experience in MS Office Suite software and with a management information system is required

Must be able to obtain a notary public commission upon job acceptance

Must pass a Criminal History check

Must have a valid Texas drivers license

Must be able to push, pull, move and/or lift a minimum of 40 pounds to a height of three feet and be able to push, move and/or carry such weight a minimum distance of 20 feet

Specific Responsibilities:

Responsible for day to day operation of the Community Services Center, to include ensuring access during business hours

Act as agency liaison to relevant community activities and events

Conduct outreach to targeted population groups, to include making home visits

Accept application for services

Refer clients to area social service agencies to address problematic

Assist clients complete service applications, for food stamps, social security benefits, etc.

Conduct professional case management of clients identified as good candidates for such assistance in the interview and assessment process. Case Management includes development of an individual’s action plan, mentoring that client to achieve the objectives set out in such a plan, and follow-up to determine reportable self-sufficiency outcomes

Act as contact person for counseling services on an as needed basis, i.e., job search, budget management

Submit written reports to Director on contacts, services provided to clients and other significant activities

Participate in in-service training to improve interviewing skills, knowledge of target area and information concerning community resources

Take leadership role to oversee effective program delivery

Strong problem solving and communication skills

Meet all deadlines agreed upon with Director

Excellent organization and time management skills

I understand that my employment will not begin until I have received clearance to hire from the Executive Director or their designee

Other duties as assigned

IMMEDIATE SUPERVISOR: Director of Community Services