Job Description

We are looking for a self-motivated and energetic experienced customer service representative, able to work on-site at a client location (within reasonable travel distance). Our successful candidate will have a history of customer service experience, excellent interpersonal and communication ability, a high level of emotional intelligence, professionalism, and the knowledge and ability to solve technical challenges in a fast-paced environment!

MAIN RESPONSIBILITIES

· Respond rapidly to service calls and produce results to the satisfaction of the customer’s needs and with professionalism

· Monitor product requirements (supplies-par levels) and establish proactive delivery of supplies to have on at client site as needed

· Support your supervisor’s supply chain and device inventory control

· Monitor equipment to ensure optimal operation

· Schedule and monitor preventative maintenance

· Deliver service that creates positive memorable experiences for your clients

BASIC QUALIFICATIONS:

· High school diploma or equivalent education

· Exceptional customer service, organizational and time management skills

· Innovative thinker who is a team player and inspires others to achieve goals

· Excellent organizational skills with strict attention to detail

· Demonstrated hands-on technical aptitude and the ability to learn new technologies

DESIRED QUALIFICATIONS:

· Background in print, copy, scan, fax devices

· 3+ years experience with a B2B service provider is a plus

· Professional certification is a plus. A+, Network+, etc.

· Understanding of network infrastructure and software applications is a plus

· References required

Company Description

What EPM offers is true technology management solutions. We assess client needs and craft one-of-a-kind solutions to meet them. EPM’s remarkable technology management solutions help improve performance and profitability while minimizing waste and hassle.