Job Description

THIS ROLE IS RESPONSIBLE FOR CONDUCTING SALES AND MARKETING AS DIRECTED BY OUR CONTRACTED CLIENTELE. THIS POSITION PROVIDES CUSTOMER SERVICE SALES INTERACTIONS WITH POTENTIAL CUSTOMERS.

CUSTOMER INTERACTIONS:

• INFORMS CUSTOMERS OF PRODUCT KNOWLEDGE RELATED TO THEIR ACCOUNT

• GATHERS CUSTOMER INFORMATION TO COMPLETE SALES ORDERS

• LISTENS AND RESPONDS APPROPRIATELY IN ALL CUSTOMER INTERACTIONS

• MANAGE CUSTOMER RELATIONSHIPS BY PERFORMING THE FULL RANGE OF CUSTOMER SERVICE FUNCTIONS.

• USES COMMON COURTESY AND DISCRETION TO ACHIEVE CUSTOMER LOYALTY.

• EMPATHIZES AND ACKNOWLEDGES CUSTOMERS TO CREATE TRUST AND PARTNERSHIP.

CUSTOMER SOLUTIONS

• USES NEGOTIATION AND PROBLEM-SOLVING SKILLS TO RESOLVE CUSTOMER CONCERNS

• IDENTIFY AND ASSESS CUSTOMER NEEDS BASED ON INTERACTIONS

• TROUBLESHOOT AND COMMUNICATE ANSWERS CLEARLY AND CONCISELY

QUALIFICATIONS

• ASSOCIATES DEGREE OR HIGHER PREFERRED

• PREVIOUS CUSTOMER SERVICE EXPERIENCE

• ABILITY TO MULTITASK AND USE ON-LINE RESOURCES

• STRONG PROBLEM SOLVING AND DECISION-MAKING SKILLS

• ABILITY TO HANDLE A LARGE VOLUME OF WORK WHILE MAINTAINING FOCUS ON THE CUSTOMER