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Customer Service Associate

ERO Anime

Customer Service Associate

North Las Vegas, NV
Full Time
Paid
  • Responsibilities

    Job Description

    DO YOU LOVE ANIME!

    Looking to join a company on the cutting edge of Pop Culture?

    A professional & fun working environment. We are an eCommerce distributor of Japanese Animation (Anime) related products in North America.

    This position will require that you perform all customer service duties which include but are not limited to:

    Resolve customer's issues or concerns via Chat, email, and phone interaction with customers

    Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

    Maintain financial accounts by processing customer adjustments

    Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

    Use telephones to reach out to customers and verify account information

    Greet customers warmly and ascertain the problem or reason for calling

    Customer orientation and ability to adapt/respond to different types of characters

    Excellent communication and presentation skills

    REQUIREMENTS:

    Strong phone contact handling skills and active listening

    Excellent spelling and grammar

    Prior experience

    Excellent communication and interpersonal skills.

    Ability to work well independently and with a team.

    Ability to prioritize.

    Must be able to read, write and speak fluent English.

    Ability to work quickly in a fast-paced environment.

    *This job will expose you to all types of erotic material. If you are not comfortable or object to working around these products please do not apply!

     

    Company Description

    We are a fast-growing eCom division of a multinational company based in Las Vegas.