Job Description

DO YOU LOVE ANIME!

Looking to join a company on the cutting edge of Pop Culture?

A professional & fun working environment. We are an eCommerce distributor of Japanese Animation (Anime) related products in North America.

This position will require that you perform all customer service duties which include but are not limited to:

Resolve customer's issues or concerns via Chat, email, and phone interaction with customers

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Use telephones to reach out to customers and verify account information and order problems

Greet customers warmly and ascertain the problem or reason for calling

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

REQUIREMENTS:

Strong phone contact handling skills and active listening

Excellent spelling and grammar

Prior experience

Excellent communication and interpersonal skills.

Ability to work well independently and with a team.

Ability to prioritize.

Must be able to read, write and speak fluent English.

Ability to work quickly in a fast-paced environment.

General Office help

*This job will expose you to all types of erotic material. If you are not comfortable or object to working around these products please do not apply!

Company Description

Buyanime.com Is a fast growing anime company e commerce website. Well sell everything from manga books and comics to DVD and collectible figures.