Job Description

GENERAL DESCRIPTION:

This position is responsible for providing service support to customers with regard to service calls, product orders, returns and resolving customer complaints. In addition, you will coordinate with other departments, including various management personnel, to provide customer support satisfaction. Must be willing to work various day shifts with the earliest shift starting at 7:00 a.m.

PRIMARY RESPONSIBILITIES:

SPECIFIC DUTIES MAY INCLUDE, BUT ARE NOT LIMITED TO:

• Effectively interface with customers and field service personnel.
• Handle computerized messaging, service call maintenance, and dispatching of service calls.
• Order entry received by phone, fax, mail, and electronic data interchange.
• Review customer orders for proper pricing, terms, and conditions.
• Provide written and verbal quotations to customers.
• Work with system information and Material Management to determine product availability.
• Determine proper authorizations for product returns and generate associated documentation.
• Research information for customers using computer resources, manuals, technical drawings, and technical support staff members.

EDUCATION/EXPERIENCE REQUIREMENTS:

• High School Diploma or equivalent.
• Customer service training; i.e., handling difficult customers, phone etiquette, etc.
• 3+ year customer support/sales administration experience or equivalent. Prior direct order processing experience is desirable.
• Six months to 1 year of SAP R3 experience is a plus.
• Strong written/verbal communication skills required.
• Dependability and prompt attendance required.

Company Description

ES&H Technical Services, L.L.C. is an affiliate and a division of ES&H. Specifically; it is a semiconductor consulting company and a staff augmentation company offering high quality services at modest prices. ES&H Technical Services, L.L.C. provides professional domestic engineering and technician personnel throughout the United States. Our customers include Semiconductor Original Equipment Manufacturers (OEM) and Integrated Devise Manufacturers (IDM).