Are you ready to take flight with your career? Do you pride yourself on your customer service skills while having a deep technical aptitude? (Do you love reading prints and working with people?) Our Inside Sales team is looking for someone to take ownership and drive our Aerospace customers, from start to finish, and you may be the one we're looking to soar with!

Read on for more information and to apply.

MISSION

To maximizes ESP International’s relationship with the Company’s Original Equipment Manufacturer (OEM) Customer Base within the Aerospace market.  The Account Manager is the primary “face of ESP” with OEM Aerospace Buyers and Planners regarding their daily needs.

COMPETENCIES

Exceeds Customer Expectations

• Provides World Class Service by continuously interacting with OEM Customers by fulfillment of their daily business needs and achievement of on-time-delivery goals.
• Responds promptly to general inquiries into open orders, delivery schedules, and shipping information.
• Uses creativity, good business judgment, and interpersonal skills to proactively identify and successfully fulfill customer expedite needs and other schedule changes.
• Works closely with the Business Development Manager as well as Procurement to maintain appropriate inventory levels and avoid obsolete/dead inventory by monitoring non-stock inventory and expected customer activity levels
• Enters customers’ orders as needed.
• Actively uses CRM to record noteworthy events as defined by Inside Sales expectations.
• Monitors inventory levels and facilitates the procurement of product for the AS9120 customers/items through appropriate channels.
• Fulfills and/or performs final inspection on customer orders.
• Prepares and/or inspects customer-required certifications and other documents as needed including procurement of vendor First Article Inspections (FAI) and Certificates of Conformance.

Maximizes Value Proposition for Customers and Company

• Is the expert in servicing Aerospace OEM Customers; uses that expertise to identify and champion improvements to minimize costs for customers and maximize profit for ESP.
• Partners with Business Development Managers in communicating ESP’s differentiators and value proposition to customers.
• Responds to Requests for Quote (RFQ) and successfully manages quoting process to achieve both growth and more profitable sales.  This includes preparing and analyzing quotes and timely follow-up.
• Manages the timely and successful re-quoting of parts that have realized an annualized cost increase.

Maintains Quality Standards

• Embraces and maintains the AS9120 Quality Management System in all activities
• Applies internal quality policies and procedures in support of Company’s mission and customer standards.
• Assists in documenting and driving resolution of customer concerns and complaints.

Maintains Professional & Technical Knowledge

• Attends educational workshops and networking opportunities.
• Reviews professional publications.

Other Critical Competencies:

• Communication:  Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
• Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Problem Solving/Analysis: Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
• Sense of Urgency: Prioritizes well. Shows energy. Reacts to opportunities. Instills urgency in others. Meets deadlines. Stays focused under pressure.

To perform this job successfully, an individual must be able to accomplish each essential job function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TECH SKILLS

• Advanced Computer Skills. Proficient in Microsoft Outlook, Word, Excel, and PowerPoint and Database systems.

QUALIFICATIONS

Education, Licenses/Certifications and Work Experience

Associate degree from college or technical school and two years of related experience and/or training; or equivalent combination of education and experience.  Familiarity with pressure situations and how to handle them in a professional business manner also required. 

Job Skills, Knowledge, and Abilities

• Language Skills: Ability to read and interpret complex documents such as financial statements, contracts, and procedure manuals.  Possesses high level business writing skills.  Ability to speak effectively before groups of customers or associates of ESP.

• Quantitative Skills: Ability to work with mathematical concepts such as probability and statistics. Ability to apply concepts such as fractions, percentages, ratios, graphs, and proportions to practical situations.

• Critical Thinking: Able to display high level reasoning skills to solve multiple, complex situations.

CULTURAL FIT

1. Expertise:  I will master the details of my job.  I love to learn and I commit to continuous improvement of my talents and skills.  I am not afraid to take on new challenges and opportunities to develop myself.
2. Service:  I appreciate that our Company, and my role, will not exist if we do not serve the needs of our stakeholders. 
3. Passion:  I commit to bringing my best self to my work every day.  I think of ways to improve myself, my work, and my Company at all times. 
4. Take Ownership:  I seek out opportunities to have an impact.  I take action when things aren’t right and do not wait to be told what to do.  I bring solutions, not problems, to situations. I admit when I am wrong and take accountability to resolve the situation.  I finish what I start.
5. Have Fun: I will discover and match talents with roles so that work is fun.  I will eliminate self-limiting thoughts and behaviors, expect to win, and celebrate success.  I will be cheerful and positive thinking at all times.  I understand that attitude drives behaviors which drive results.  No cynicism.
6. Create Raving Fans:  I learn the needs of my stakeholders so I can anticipate and exceed their expectations.  I “make it easy” for them to do their best.
7. “I’ve Got Your Back”:  I am team-oriented and focus on “we” vs. “me”.  I am committed to the success of my teammates, my Company, and our stakeholders.  I am honest and open in all relationships, including providing timely feedback and coaching.  I do not throw others ‘under the bus’.
8. Create Value Every Day:  I bring results, not reasons.  I use my expertise, actions and decisions to create value for my stakeholders.  I maintain focus on the activities that truly make an impact.
9. Embrace Change:  I understand that the world and business conditions change constantly.  I remain flexible and open to supporting changes needed to serve our stakeholders, seize opportunities, and continually improve.
10. I will follow and abide by company policy as it relates to my employment and recognize my actions, choices, and words must align with the progression towards team goals. I will not work in contradiction to team progress.

ACCOUNTABILITIES

• Customer Quoting Response Time:      Goal <within 24 to 48 hrs
• Customer Avg Gross Margin: Goal        >38%
• AS-9120 Registration:                         Maintain Approved AS9120B Certification
• On Time Delivery:                              Goal > 97%
• $$$ Shipped Monthly:                         $540,000/month
• QPPM:                                               <250
• SPPM:                                                <800

EXAMPLE RESPONSIBILITIES

• Order entry & processing (25%)
• New order quoting and communication (75%)

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment can be quiet to moderate

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with abilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk or hear, and view a computer monitor or video display. The employee frequently is required to use hands and/or fingers to type, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee may have to regularly lift 25 pounds, up to 50 pounds on occasion.  Employee may be required to travel long distances with overnight stays.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.