JOB PURPOSE
The Customer Relations Specialist role is important to the growth and sustainability of the company. This position is responsible for the day-to-day communication and maintenance of ESP’s CE customer base. This position needs to provide timely responses to customer requests which include expedite requests, order modifications, and shipping information, etc. Finally, this position is responsible for providing exceptional customer service and keeping our customers as raving fans of ESP.
ESSENTIAL DUTIES AND RESPONSIBILITIES
TECH SKILLS
Office 365, business systems
QUALIFICATIONS
Associate’s degree from college or technical school and two years of customer facing experience and/or training; or equivalent combination of education and experience. Familiarity with pressure situations and how to handle them in a professional business manner also required.
JOB COMPETENCIES
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment can be quiet to moderate
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with abilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk or hear, and view a computer monitor or video display. The employee frequently is required to use hands and/or fingers to type, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee may have to regularly lift 25 pounds, up to 50 pounds on occasion. Employee may be required to travel long distances with overnight stays.