The Application Engineer works within the engineering design group to provide engineering support and overall technical service to customers. Through the application of expertise in elastomer material science, sealing theory, and access to the internal ESP design and testing teams, this engineer matches and customizes ESP products to improve the performance of our customers’ applications.

ESSENTIAL JOB RESPONSIBILITIES

+--------------------------------------+--------------------------------------+ | RESULTS | KPIS | +--------------------------------------+--------------------------------------+ | PRODUCT SUPPORT (65%) | ·       Super Green: The engineer | | | has positioned themselves as a | | ·       Apply engineering | valued resource within their | | principles, sealing knowledge, and | customer’s engineering team. | | practical experience to make | | | recommendations to customers | ·       Green: The engineer matches | | | sealing systems with the appropriate | | ·       Lead technical engagements | sealing product supported with | | remotely or on-site with customer | calculations, data, experience, and | | engineering teams as prioritized by | testing. | | the sales department | | | | ·       Yellow: Between Red and | | ·       Serves as the internal | Green | | technical resource for recurring | | | opportunity review meetings | ·       Red: The engineer is not | | | successfully solving sealing | | PRODUCT DESIGN (20%) | challenges when an existing and | | | supportable design is available. | | ·       Creates engineering designs | | | utilizing established ESP and | | | industry design and drafting | | | standards | | | | | | ·       Makes custom modifications | | | to existing ESP designs in order to | | | fit specific customer applications | | | | | | ·       Collaborates with the | | | Product Development Engineer in | | | order to design new technologies as | | | required | | | | | | MAINTAINS PROFESSIONAL & TECHNICAL | | | KNOWLEDGE (15%) | | | | | | ·       Participates in ESP | | | Engineering continual improvement | | | activities such as literature | | | reviews, design reviews, and test | | | outcomes. | | | | | | ·       Attends educational | | | workshops, partner-factory visits, | | | and networking opportunities | | | | | | TRAVEL | | | | | | ·       Must be willing to travel to | | | customer and supplier locations, | | | domestic and international, up to | | | 20% of the time | | +--------------------------------------+--------------------------------------+

ACCOUNTABILITIES

1ST MONTH:

1.    Shadow Engineering roles, sales and supply chain, 16h each

2.    Learn our company, departmental key initiatives and thrusts

3.    Complete general training on sealing theory and products

 1ST QUARTER:

1.    Study elastomer material science and seal design theory under the supervision of a senior engineer. Basic/advanced level: rotary seals, static seals, hydraulic seals

2.    Begin to interact with customers on technical projects with support from the Engineering Manager, Lead Application Engineer in conjunction with a Regional Sales Manager/Business Development Manager

3.    Travel to domestic partner-supplier technical centers to receive product-specific education

To perform this job successfully, an individual must be able to accomplish each essential job function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

Bachelors's degree in Mechanical Engineering is most common although all ABET accredited B.S.E. degrees will be considered.

Demonstrated ability to perform in a fast-paced, cross-functional dynamic workplace with common goal is required.  Familiarity with pressure situations and how to handle them in a professional business manner also required.

Job Skills, Knowledge, and Abilities

·       Language Skills: Ability to read and interpret complex documents such as financial statements, contracts, and procedure manuals. Possesses high level business writing skills. Ability to speak effectively before groups of customers or employees of ESP.

·       Quantitative Skills: Ability to work with mathematical concepts such as probability and statistics. Ability to apply concepts such as fractions, percentages, ratios, graphs, and proportions to practical situations.

·       Critical Thinking: Able to display high level reasoning skills in order to solve multiple, complex situations.

·       Technical Skills: Advanced Computer Skills. Proficient in Microsoft Outlook, Word, Excel, and PowerPoint and Database systems. 

OTHER CRITICAL COMPETENCIES:

·       Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.

·       Results Focus: Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.

·       Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

·       Organizational Savvy: Operates within the organizations formal and informal structures and builds allies and relationships across departments. Uses allies to build consensus and create results. Is appropriately diplomatic and understands others’ roles and perspectives while able to sell projects and ideas across the organization.

·       Project Management: Establishes project goals, milestones, and procedures, defines roles and responsibilities, acquires project resources, coordinates projects throughout company, monitors project progress, manages multiple projects.

·       Decision Making/Judgment: Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses the root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.     

TECHNOLOGY SKILLS

Office 365 + Teams, CRM, Solidworks, PDM, Remote Desktop/VPN

NATIVE GENIUS

Organization & Collaboration, Mechanical Aptitude, Communication, Relationship Building, Self starter

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with abilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk or hear, and view a computer monitor or video display. The employee frequently is required to use hands and/or fingers to type, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms.  Employee may be required to travel long distances with overnight stays.

In the performance of their respective tasks and duties, all employees are expected to meet the following:

·       Perform quality work within deadlines without direct supervision.

·       Interact professionally with other employees, customers and suppliers.

·       Work effectively as a team contributor on all assignments.

·       Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

·       Deliver great customer service to both internal and external customers.

·       Demonstrate the Core Values:  Expertise, Service, and Passion

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.