COMPANY OVERVIEW
Trexis and Trexis One Insurance Corporations are headquartered in Franklin, TN with a branch location in Phoenix, AZ. Our division was founded in 1997, and we currently have a network of thousands of carefully selected agents in the following states: Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Kentucky, Mississippi, Nevada, Ohio, South Carolina, Tennessee, Texas, and Virginia.
We offer quality auto insurance products at a competitive rate to meet the needs of our customers. We provide a knowledgeable Customer Service staff and quick and fair claims service with 24/7 claims reporting. We partner with experienced professional insurance agents that can provide personal service for you and your family.
Trexis and Trexis One Insurance, are rated A (Excellent) by A.M. Best Company.
At Trexis, quality is at the heart of everything we do. We strive to offer you the best products, best service and best people available. We understand you have other choices, but our goal is to earn your business every day. We look forward to a long and successful relationship, and we thank you for choosing Trexis.
JOB SUMMARY
Trexis is seeking a detail-oriented and driven ESU Adjuster. In addition to the basic adjusting skills required for an Inside Claims Adjuster (ie. Determine coverage, liability, damages, etc.), the Early Settlement Unit (ESU) has been designed as a specialized team of adjusters who have demonstrated an ability to build rapport with claimants quickly and resolve their bodily injury claims early in the claims process with little management involvement. In turn, the purpose of this Unit and the ESU Adjusters is to focus efforts on resolving bodily injury claims quickly to combat the continuously rising costs associated with medical treatment.
RESPONSIBILITIES
Understanding and use of Claims Best Practices in file handling to meet quality standards expected in our department. This is measured by the results of the monthly unit audits and file reviews conducted by the supervisor.
Effectively organize time and effort on files to minimize the days to close PD and Comp/Coll claims, negotiate physical damage claims equitably, and control expenses through proper repair management.
Consistently provide quality customer service by making quality file decisions and conveying those decisions to customers, peers, and managers effectively.
Negotiate bodily injury claims promptly and effectively through use of Meds Incurred and Open Meds Releases. Results will be measured based on bodily injury cash out rate (i.e. settlements of $1000 or less), closing percentages, and the average days to resolve a bodily injury exposure.
Develop attitudes, knowledge, and skills in self while exhibiting the appropriate organization and communication skills required.
Effectively manage and resolve most bodily injury claims.
QUALIFICATIONS
College degree, preferred, but high school diploma, required.
At least 2 years’ experience handling automobile claims and a demonstrated ability to resolve bodily injury claims quickly and efficiently in prior adjusting roles.
Excellent oral and written communication skills.
Mastery of Claims Best Practices, tort laws in the states we do business in, and DOI regulations, particularly each state’s fair claims practice act.
Demonstrated ability to make proper claims decisions quickly with little management intervention and equitably resolve claims.
General office skills including faxing, copying, filing, and typing 30 wpm.
Computer Skills: Microsoft Word, Excel, Access, Windows 95 or above, AS 400 system, and internet browsing.
Benefits/Perks
Opportunity for annual performance bonus
Benefits include: Health, dental, supplemental cancer, vision insurance and 401(k) plan
Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
Short-term and long-term disability
Flexible Healthcare and Childcare spending accounts for tax savings
Opportunities for advancement
Continuous training and support throughout your career
Flexible work from home options available.