Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

Etnia Barcelona is creativity, colour, design, experimentation, play, light, fashion, art; it is TALENT. At Etnia Barcelona we design through rebellion and by experimenting with colour. We create our own glasses, conceived to express a way of being and living and we do this with total stylistic freedom, also seeking comfort and using the very highest quality materials. Our Head Office is in Barcelona and we have offices in Miami, Hong Kong and Vancouver. We export 90% of our production and we work with over 8,000 clients in more than 40 countries. With annual growth of 25% and turnover in excess of 30 million euros, more than 200 employees and with totally self-financed management, Etnia Barcelona is now expanding internationally. Our greatest asset is talent. We are a young team that is creative, fresh, innovative, enterprising, multicultural and steeped in the spirit and emotion that Etnia Barcelona conveys.