Full-Time Center Customer Service Agent, Full-Time Administration Staff, Full-Time Passenger Sales, Full-Time Cargo Operation/Airport Service Agent/Ramp Coordinator
ABOUT EVA AIRWAYS EVA Airways (www.evair.com) is a 5-Star international airline headquartered in Taipei, Taiwan. In 2021, EVA Airways ranks at 7th in SKYTRAX World's Top 10 Airlines. Currently, America Head Office has immediate openings for Call Center Customer Service Agent, Administration Staff, Passenger Sales, Cargo Operation/Airport Service Agent/Ramp Coordinator. Experience related to the position is preferred but entry-level is also welcomed. Essential duties and responsibilities are listed below. Other duties may be assigned to meet business needs as required. Please salary expectation on resume. REQUIREMENTS 1. Good communication/customer service/organization/time management skills 2. Knowledge with Microsoft Office applications (Word, Excel and PowerPoint) 3. Must be legally authorized to work in the U.S. without sponsorship 4. Weekend/holiday shifts required for Call Center Customer Service 5. Weekend/holiday/night shifts required for cargo operation and passenger service agent/ramp coordinator EVA EMPLOYEE BENEFITS EVA Airways offers an excellent benefits package including: 1. Comprehensive medical and dental insurance coverage plans (including spouse and children) and vision coverage plan (employee only) without premium costs. 2. 401(k) plan with company match 3. Additional allowances for operation staff and outside sales 4. Free and discount flight tickets for employee and eligible family members on EVA and more than 50 major airlines 5. Starting from 10 vacation days per year with 1 additional day increment after the 5th year up to 20-day maximum 6. 8 national holidays, 2 floating holidays, and 14-day paid sick and personal leaves combined JOB DESCRIPTION FULL-TIME CALL CENTER CUSTOMER SERVICE AGENT: 1. Provide friendly service to and maintain positive with all customers in high standard of professionalism 2. Responsible for providing customer service to passengers desiring to travel, by determining and recommending the service that meets Customers' needs 3. Communicate with Customers by telephone to furnish information regarding fares, schedules, routings, flights and availability of seat 4. Answer and assist Customers' inquiries regarding to flight arrivals, delays, cancellation, flight irregularities, and other general information 5. Assist Customers' requests and inquiries on frequent flyers' program and star alliance related needs 6. Responsible for providing services to Customers' needs in according to regulations set forth by Company, Department of Transportations (U.S. DOT), Canadian Transportation Agency (CTA), and other government agencies. 7. Offers options of flights, classes of service, products and services to Customers FULL-TIME ADMINISTRATION STAFF: 1. Coordinate recruitment & background check 2. Maintain office supplies inventory by checking stock; placing and expediting orders for supplies 3. Process invoices and maintain office environment FULL-TIME PASSENGER SALES: 1. Establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization's products/services 2. Make telephone calls and in-person visits and presentations to existing and prospective customers 3. Research sources for developing prospective customers and for information to determine their potential 4. Expedite the resolution of customer problems and complaints 5. Coordinate sales effort with marketing and management 6. Analyze the territory/market's potential and determine the value of existing and prospective customers' value to the organization 7. Identify advantages and compare organization's products/services 8. Plan and organize personal sales strategy 9. Supply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new businesses 10. Participate in trade shows and conventions 11. Some travels required FULL-TIME AIRPORT PASSENGER SERVICE AGENT/RAMP COORDINATOR: 1. Assist passengers with general customer service and provide required information 2. Perform and coordinate functions related to passenger processing at counter, departure, and/or arrival 3. Complete documentation required to clear aircraft upon arrival and/or departure 4. Assist passengers in case of misconnections/cancellations/delays 5. Meet embarking/disembarking passengers and offer help who need special assistance 6. Comply with all security requirements 7. Follow direction given by Company Management and Supervisors; assists in all areas as assigned 8. Coordinate with airport authority for flight operational handling 9. Coordinate with relevant departments within the Company and outside vendors to fulfill operational tasks 10. Supervise service providers for efficient ramp operation handling in accordance to authorities and EVA's standard procedures 11. Prepare flight operation related documentation 12. Make sure ramp area is clear for flight operation prior to flight arrival 13. Coordinate with cargo operation team for flight safety and on-time performance FULL-TIME CARGO OPERATION: 1. Supervise service providers for efficient cargo warehouse and ramp operation handling in accordance to authorities and EVA's standard procedures 2. Provide cargo customer service and resolve operational irregularity 3. Prepare flight operation related documentation 4. Complete TSA, FAA and CBP regulation requirement 5. Coordinate with airport authority for flight operational handling 6. Coordinate with relevant departments within the company and outside vendors to fulfill operational tasks 7. Coordinate with passenger service agent for flight safety and on-time performance EVA Airways is an Equal Opportunity Employer.