Job Description

The Opportunity We're looking for a SPANISH BILINGUAL CUSTOMER SERVICE REPRESENTATIVE, working in the BPO industry in LOUISVILLE, KENTUCKY, UNITED STATES.

We are hiring aggressively, and have recruiters on standby to interview you anytime between 9:00 am to 6:00 pm Eastern Standard Time (though we are hiring in more than just eastern time zones!) Monday through Friday. So hurry up and apply today!

In this permanent work-at-home role, you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members or customers.

We offer medical, dental, vision, and 401K benefits as well as earned PTO. We also offer a referral bonus for all employees, equating to up to $400 in earnings potential. Salary is up to $13.25 in training and production.

• Handles a high volume of incoming calls.
• Gathers customer information, assesses and fulfills customer needs.
• Educates customers regarding products and services.
• Utilizes and navigates multiple systems simultaneously.
• Resolves customer issues via one call resolution guidelines and/or escalated process.
• Meets or exceeds company and client performance metrics.
• Resolves customer issues via one call resolution guidelines and/or escalated process.
• Maintains a balance between company policy and client benefit in decision making.
• Evaluates and identifies opportunities to drive process improvements that positively impact our client and its customers.
• Accepts and embraces changes within the current business environment.
• Is responsible for call disposition or compiling and documenting customer information as required.

Experience Required for Your Success

• Bilingual (Spanish/English) required
• Customer service experience preferred but not required
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meets all attendance and dependability requirements