Front Office Medical Assistant

· One (1) year related experience.

· CMA certified

· Strong interpersonal skills with patients and co-workers.

· Proven ability to interact professionally and empathetically with patients and their families, particularly in sensitive situations.

· Ability to field and manage a high volume of interaction with patients and their families.

· Ability to balance multiple responsibilities and shift priorities as needed.

· Ability to consistently prioritize patient care over other work demands.

· Be able to maintain strict confidentiality with experience applying sound judgment and discretion.

· Have excellent communication skills with the ability to communicate verbally and in writing.

· Ability to work with mental health populations, including autistic children.

Preferred Qualifications:

· Positive Personality

· Self-motivated and detailed oriented

· Eager and excited to learn new things

· Electronic Medical Record experience

· Experience with Microsoft Office products

Special Conditions:

· Flexible availability required, including Saturdays, to accommodate business needs.

Role and Responsibilities:

· Answer phone calls, emails, and in-person inquiries

· Communicate with patients to set up and schedule optimal appointment times.

· Facilitate and engage as an integral part of the team and workflow by helping where needed and communicating needs.

· Gather and track medical information from patients.

· Organize and input data into electronic health records.

· Inquire and process patients’ health insurance.

· Support office with administrative and secretarial tasks

· Communicate with the internal office team and providers to ensure patients are helped, and everyday tasks are accomplished.

· Understand and maintain HIPAA regulations.

· Perform TMS. (Onsite Training)

· Perform duties of differing service platforms and any other responsibilities required.

· Act as liaison between patients, providers, and care team

· Pays close attention to details and documentation.

· Exhibits ability to be flexible to address patient needs as they arise.

· Communicates clearly with patients’, family, and medical care team.

· Exhibits strong interpersonal skills.

· Works well with a diverse population.

· Knowledge of Microsoft Office programs