Job Description

The technical support technician is a staff position within the IT service group accountable for being the first level support for issues at EWI Worldwide. This position is responsible for answering, commenting, and replying to open incidents. Has the ability to identify and organize Help Desk tickets according to priority and assign tickets to other IT service staff as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Assure continuity of the computer system for all system users.
2. Research software products and applicability to organizational environment.
3. Install selected software and hardware products.
4. Repair hardware as necessary and work closely with service vendors to ensure continuity of service.
5. Provide On-site support in Dearborn Michigan and remote phone support to other locations.
6. Be "on-call" for all periods as assigned by manager.
7. Provide technical assistance and advice to users as needed.
8. Recommend changes in software and hardware to improve computer capabilities.
9. Assist in implementing practices that will more effectively utilize MIS resources.

Position Type/Expected Hours of Work

This is a full-time position. Hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., 40 hours per week. Onsite at Dearborn Office

Travel

Limited travel to other EWI offices on a as needed basis

Qualifications

• Basic Knowledge of Data network protocols and network infrastructure, including Ethernet, DHCP and TCP/IP
• Network cabling technology
• Experience support Windows 10 in a work environment
• Palo Alto VPN experience is desirable
• Supporting Microsoft Office in a work environment
• Workstation and Laptop Hardware setup, repair and support
• Ability to troubleshoot desktop security issues and work with other IT staff to resolve
• Remote support and desktop tools such as Teamviewer and Logmein
• Knowledge of WIFI networks
• Printer Support and Setup
• Strong oral, written and interpersonal communication skills
• Strong organizational, analytical and problem-solving skills
• Able to work effectively and efficiently with minimal supervision
• Willing to work and multitask in fast pace environment
• Able to work well in a team environment

Education and Experience

• Associate’s degree in computer science, another technical field or equivalent experience.
• 2 or more years of experience as a computer specialist.
• Certifications such as CompTIA A+ or any Microsoft Administration Path Certifications a plus.
• Security or Networking Certifications also a plus

Additional Information

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

If interested, please forward a resume and your salary requirements to sallen@ ewiworldwide.com

EWI offers a competitive salary, paid time off, and a comprehensive benefit plan.