Remote Customer Success Advocate - 100% Work From Home
Job Description
THIS IS A 100% REMOTE POSITION. Eagle Aerial Solutions is seeking an experienced water professional responsible for assisting our water utility clients with an online water efficiency tool, managing client relationships, and tracking incoming data. We currently have employees in California, Arizona, Oregon and Colorado.
OTHER ESSENTIAL DUTIES INCLUDE:
Performs detailed tracking of incoming client data and correspondence
Tracks and analyzes relevant legislation
Participates in staff meetings and discussions on water efficiency and client experience improvement
Administers one-on-one client meetings and performs online training sessions
Assists in special projects
Performs administrative responsibilities such as taking detailed notes during meetings, preparing correspondence, and managing files
QUALIFICATIONS
Experience working in water conservation or for a water utility is a requirement
Relevant Bachelor’s degree or equivalent combination of education and experience
Excellent writing and customer service experience
Knowledge of California's water efficiency legislation SB606 and AB1668 is a plus
Excel knowledge required
Data management experience is a plus
Microsoft Office
Company Description
Eagle Aerial Solutions is a 35 year old company that provides high-resolution aerial imagery and customized web-based mapping applications to water districts, cities, counties, emergency responders, engineering firms, home builders, brokers and other real estate professionals. Eagle Aerial also offers mapping analytics services and remote sensing capabilities, including change detection of structures and surface conditions over time using engineering accuracy ortho-imagery across the United States. For the last 4 years our primary focus has been on serving water conservation departments in California and helping them comply with new statewide legislation passed in 2018.