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Associate Customer Service Representative

Eagle Beverages

Associate Customer Service Representative

Westminster, CA
Full Time
Paid
  • Responsibilities

    Job Description

    WE WILL ATTRACT A SPECIAL INDIVIDUAL WHO HAS A HEART TO SERVE AND HELP OTHERS. WE ARE AN ORGANIZATION DRIVEN BY OUR MISSION TO CONTINUOUSLY ADD VALUE TO THE LIVES OF OUR EMPLOYEES, CUSTOMERS, VENDORS AND THOSE IN NEED WITH GRATITUDE.

    WE ARE GROWING AND EXPANDING AS A COMPANY, A TEAM AND AS INDIVIDUALS. IF YOU HAVE A HEART TO SERVE AND A GROWTH MINDSET WE WOULD LOVE TO HEAR FROM YOU.

    KEY FUNCTIONS OF THE CUSTOMER RELATIONSHIP MANAGEMENT ADMINISTRATOR ROLE IS AS FOLLOWS.

    1. DAILY COMMUNICATION WITH OUR EXISTING CUSTOMERS VIA PHONE, TEXT AND EMAIL FOR THEIR WEEKLY ORDER.

    2. INVOICING (DATA ENTRY)

    3. ASSISTING CUSTOMERS WITH ANY ADDITIONAL NEEDS THEY MAY REQUIRE AND COMMUNICATING THIS NEED WITH YOUR TEAM MEMBERS VIA SLACK.

    4. COMMUNICATE WITH OUR EXISTING CUSTOMERS WITH ADDITIONAL OFFERINGS THAT MAY BE BENEFICIAL TO THEM. (BONUS AND COMMISSION OPPORTUNITY)

    5. CONSTANT COMMUNICATION WITH OUR OFFICE MANAGER AND TEAM TO ENSURE OUR CUSTOMERS ARE CONTINUOUSLY "WOWED"

    6. ATTENTION TO DETAIL ALONG WITH GREAT COMMUNICATION SKILLS VIA PHONE AND EMAIL IS VITAL IN THIS ROLE.

    7. PROVIDE SUPPORT WHEN NEEDED TO OUR OFFICE MANAGER AND FELLOW TEAM MEMBERS.

    8. MANAGING PRIVATE CUSTOMER FACEBOOK GROUP

    9. THINKING OF CREATIVE WAYS TO ENGAGE CUSTOMERS AND ADD VALUE TO THEIR EXPERIENCE

    10. PLACING WEEKLY PURCHASE ORDERS FOR INVENTORY.

    WORK SCHEDULE:

    M-F 8 AM TO 3:30 PM

    $16/ HOUR ( PLUS BONUS OPPORTUNITIES)

    MEDICAL, WELLNESS AND RETIREMENT BENEFITS AVAILABLE 

     

    Company Description

    We are a coffee and juice distribution company with a heart to serve our employees, customers, vendors and those in need with and attitude of gratitude. As an organization we are driven by our core values from the top down. Our employees are provided with a clear path and opportunity to grow and flourish.