Field Service Technician Drillout

Classification:​Non-Exempt

Salary Grade/Level/Family/RangeDepending on Experience

Reports to:District Manager

JOB DESCRIPTION

Summary/Objective: The Field Service Technician is responsible for performing all outside repair/maintenance work in a thorough and accurate manner by performing the follow duties.

Essential Functions and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Services and installs all equipment according to an established service schedule, company standards and within acceptable time frames as well as trouble shoot and rectify potential problems on location.

Manages multiple projects under tight deadlines per customer demands.

Applies knowledge of products and seeks additional training /education as appropriate.

Produces timely and detailed service reports, documenting legibly and accurately all work completed according to company policy, and submits on a daily basis.

Works closely with management to ensure timely scheduling of installations, repairs and service work.

Provides service and customer support during field visits.

Manages all on site installation, repair, maintenance and test tasks.

Maintains services vehicles in a clean manner at all times and ensures preventive maintenance is performed in a timely fashion.

Keeps vehicle stocked with a sufficient supply of parts and tools.

Builds and maintains customer relations in field to ensure excellent customer service and enhance the company’s image.

Cooperates with other teams and share information across the organization.

Assists with training of less experienced technicians.

Good attendance is an essential job duty for this position

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Planning / Organization – Prioritizes and plan work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improves performance; monitors own work to ensure quality.

Quantity – Meets productivity standards, completes work in timely manner; strives to increase productivity; works quickly.

Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment:

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. This can be extreme heat, extreme cold, rain, snow, wind, ice, etc. The employee is frequently exposed fumes or airborne particles. The noise level in the work environment is usually loud.

Tools and Software:

Microsoft Outlook and TSHEETS

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to walk. The employee is occasionally required to sit, twist and bend. The employee must regularly lift and / or move up to 50 pounds, frequently lift and / or move up to 75 pounds and occasional life and / or move up to 100 pounds.

Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are usually 12+ hours a day and could be day or night, depending on operations.

Travel:Travel is expected 100% of the time from house to location or shop to location.

Education and Experience: High school diploma or equivalent required. Six months to one year college, technical/vocational school or military training required; or three to six months related experience and / or training; or equivalent combination of education and experience.

Additional Eligibility QualificationsNone required for this position.

Work Authorization/Security Clearance Must be eligible to work in the United States

AAP/EEO Statement: It is the policy of Eagle Pressure Control is to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Eagle Pressure Control will provide reasonable accommodations for qualified individuals with disabilities.

Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.