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Customer Service Representative

Injured Workers Pharmacy, LLC

Customer Service Representative

Andover, MA
Paid
  • Responsibilities

    We are seeking a driven, detail-oriented Litigated Claims Specialist. If you are driven to achieve, here is your chance to be part of a stable, strong growing company and be rewarded for your hard work and contributions towards company goals and objectives. IWP is a national pharmacy service working on behalf of injured individuals. We are a market leader and rapidly expanding resource to injured patients and their advocates. When you join our fast-paced winning team, you’ll share in the continued success of a profitable, thriving, and unique pharmacy service.

     WHAT YOU'LL DO

    • Investigate/rectify partial payments from claims in litigation
    • Secure payment on outstanding invoices
    • Investigate claim that are in litigation
    • Assess current and ongoing risk of continued medications service in relation to ongoing litigation
    • Research and act upon information obtained
    • Interact and communicate daily with other departments
    • Communicate with external sources such as attorneys and adjusters
    • Obtain medical documentation to facilitate/warrant collections
    • Analyze information and data for resolution
    • Participate and develop special processes/procedures to better the Litigated Claims Team
    • Special projects as designated by manager

     

    Required Skills

    WHAT YOU’LL NEED

    • Strong leadership skills
    • Strong verbal and written communication skills
    • Detail orientated
    • Creative thinker - "thinks outside of the box"
    • Problem solving, creative thinker
    • Sales and persuasiveness skills
    • Negotiation skills
    • 2+ years Workers Compensation knowledge
    • Bachelor’s Degree or equivalent related experience
    • Familiar with medical terminology
    • Knowledge of databases and MS Office (Excel & Word)
    • Knowledge of IWP reimbursement process and procedures

    Required Experience

  • Qualifications

    WHAT YOU’LL NEED

    • Strong leadership skills
    • Strong verbal and written communication skills
    • Detail orientated
    • Creative thinker - "thinks outside of the box"
    • Problem solving, creative thinker
    • Sales and persuasiveness skills
    • Negotiation skills
    • 2+ years Workers Compensation knowledge
    • Bachelor’s Degree or equivalent related experience
    • Familiar with medical terminology
    • Knowledge of databases and MS Office (Excel & Word)
    • Knowledge of IWP reimbursement process and procedures