We’re a nonprofit, regional healthcare network with two hospitals, numerous outpatient medical offices, a multi-specialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare.

From our extensive facilities in Whittier, California and Downey, California, PIH Health serves more than two million residents in Los Angeles and Orange Counties and throughout the San Gabriel Valley.

Under the direction of the Site Supervisor or Practice Manager, the MEDICAL ASSISTANT, LEAD for PIH Health performs a variety of back office and clerical duties in support of the patient care activities, facilitating patient flow and communication within the office.

The MEDICAL ASSISTANT, LEAD displays and practices a work-style that reflects the mission, vision and values of PIH Health.  Participates in the continuous quality improvement process, maintains a working knowledge of departmental standard operating procedures including the use of specialized instrumentation, scheduling and electronic health record documentation.  May serve as the office lead when the department Supervisor is out of the office.

Required Skills

REQUIRED:

• Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to work in a team environment.
• Basic keyboarding skills at 35 WPM.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel.
• Proven ability to interface with all customer levels (physicians, Organizational staff, insurance companies, patients and family members).
• Basic knowledge of medical terminology

PREFERRED:

• Qualified bilingual or multilingual candidates

Required Experience

REQUIRED:

• High school graduate or equivalent
• Graduate of a Medical Assistant program or equivalent work experience
• Must have a minimum one (1) year previous medical back-office experience, preferably within an acute healthcare system environment
• Must have a minimum three (3) years Medical Assistant experience within an acute healthcare system environment.

PREFERRED:

• Associate or Bachelor’s Degree in a Healthcare related field.

Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package.  We are an equal opportunity employer and seek diversity in our workforce.   EOE M/F/D/V

REQUIRED:

• Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to work in a team environment.
• Basic keyboarding skills at 35 WPM.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel.
• Proven ability to interface with all customer levels (physicians, Organizational staff, insurance companies, patients and family members).
• Basic knowledge of medical terminology

PREFERRED:

• Qualified bilingual or multilingual candidates